Diego Mejia
Union City,NJ
Summary
Dynamic retail manager with a proven track record at Big Snow, excelling in customer service and team collaboration. Enhanced guest satisfaction through proactive engagement and effective problem resolution. Skilled in inventory management and visual merchandising, driving operational efficiency and creating memorable experiences for customers. Bilingual in English and a beginner in Spanish.
Overview
2
2
years of professional experience
Work History
Retail Manager
Big Snow
09.2025 - Current
- Managed daily store operations to ensure optimal customer service and satisfaction.
- Trained and supervised staff in product knowledge and sales techniques.
- Implemented visual merchandising strategies to enhance product displays.
- Conducted inventory management, ensuring accurate stock levels and timely replenishment.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
Janitor
Big Snow
05.2025 - 09.2025
- Maintained cleanliness and sanitation of facilities to ensure a safe environment.
- Operated cleaning equipment, including vacuum cleaners, effectively.
- Responded to urgent cleaning requests to address spills or other immediate concerns.
- Followed safety protocols to prevent accidents and ensure compliance with regulations.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
Guest Experience Team Member
Big Snow
12.2024 - 04.2025
- Assisted guests with inquiries, providing information on services.
- Collaborated with team members to ensure seamless guest experiences and high satisfaction levels.
- Handled guest complaints effectively, resolving issues to improve customer relations.
- Executed daily operational tasks with attention to detail, ensuring consistency in service delivery.
- Assisted guests with handing them the proper gear, such as clothing, boots, and skis, or snowboards.
Food Service Worker
Ugly Donuts & Corndogs
02.2024 - 12.2024
- Prepared and served food items according to health and safety standards.
- Operated kitchen equipment efficiently to ensure smooth service operations.
- Maintained cleanliness and organization in work areas to enhance productivity.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Followed recipe guidelines to produce high-quality food products consistently.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Education
M.D. - Exercise Science
Montclair State University
Montclair, NJ05-2029
High School Diploma -
Jose Marti STEM Academy
Union City, NJ06-2025
Skills
- Customer service
- Team collaboration
- Attention to detail
- Time management
- Hospitality and accommodation
- Works well with others
- Proficient in speaking English and can speak Spanish at a beginner level
Timeline
Retail Manager
Big Snow
09.2025 - Current
Janitor
Big Snow
05.2025 - 09.2025
Guest Experience Team Member
Big Snow
12.2024 - 04.2025
Food Service Worker
Ugly Donuts & Corndogs
02.2024 - 12.2024
M.D. - Exercise Science
Montclair State University
High School Diploma -
Jose Marti STEM Academy