Summary
Overview
Work History
Education
Skills
Timeline
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Diego Mello

Davie,FL

Summary

Dedicated professional and committed to maintaining professional relationships to increase profitability and boost business results.

Overview

20
20
years of professional experience

Work History

Costumer Service Agent

Azul Brazilian Air Lines
07.2022 - Current
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Bank Legal Analyst

Itaú Bank
12.2012 - 08.2017
  • Analyzed and prepared reports to be used in hearings in accordance with banking regulations.
  • Collected documentation and created reports on evaluated information.
  • Maintained the strict confidentiality of customer information, maintaining the bank's privacy standards.
  • Process templates designed to provide clear tools for lawyers to perform in hearings.
  • Collected documentation and created reports on evaluated information.
  • Paid fees to partner lawyers.
  • Developed vast knowledge of banking systems, services and processes.

Call Center Supervisor

Atendo Do Brasil
01.2005 - 12.2012
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Trained team members on performance metrics and consumer behavior identification.
  • Developed process controls and metrics for daily management of call center.
  • Enhanced team performance with consistent coaching, feedback, and development opportunities.

Education

Bachelor's Degree In HR - Human Resources

Faculdade Sumaré
São Paulo, Brazil
12.2013

Skills

  • Customer Service
  • Problem Resolution
  • Outstanding communication skills
  • Call center experience
  • Customer Complaint Resolution
  • Customer Relations
  • Exemplary work ethic
  • Team Development

Timeline

Costumer Service Agent

Azul Brazilian Air Lines
07.2022 - Current

Bank Legal Analyst

Itaú Bank
12.2012 - 08.2017

Call Center Supervisor

Atendo Do Brasil
01.2005 - 12.2012

Bachelor's Degree In HR - Human Resources

Faculdade Sumaré

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Diego Mello