Diego Miranda
Walmart
Miami,FL
4
years of professional experience
Hardworking and versatile professional with a proven track record across retail, food service, and telecommunications. Bilingual in English and Spanish, with a background in customer service, sales, account management, kitchen operations, and team leadership. Recognized for reliability, adaptability, and the ability to thrive in fast-paced, high-pressure environments. Known for stepping up, taking initiative, and going beyond expectations—whether closing sales, leading shifts, solving tech issues, or keeping operations running smoothly. Driven by results, disciplined in execution, and always focused on growth.
Work History
Overnight Stocker
1 Year 2 Months- Maintained and restocked merchandise across multiple departments to ensure shelves were organized, fully stocked, and customer-ready by store opening.
- Managed inventory accuracy through backroom organization, stock rotation, and timely processing of freight shipments.
- Worked efficiently in a fast-paced overnight environment while meeting company stocking quotas and safety protocols.
- Supported team objectives by assisting coworkers with large freight loads, seasonal resets, and special project rollouts.
- Ensured store cleanliness and safety standards were upheld through consistent upkeep of aisles, displays, and backroom spaces.
- Operated pallet jacks and other equipment safely and effectively to manage heavy merchandise and optimize workflow.
Cashier
1 Year 8 Months- Operated standard and self-checkout registers efficiently while delivering excellent customer service and maintaining accuracy in handling cash, card, and electronic payments.
- Supported front-end operations including returns, exchanges, money transfers, bill payments, and resolving customer account issues.
- Provided assistance at Customer Service Desk, handling high-volume guest concerns with professionalism and speed.
- Monitored and supported self-checkout areas to ensure proper usage, assist customers, and prevent theft or technical issues.
- Followed all company policies regarding security, identification verification, and handling of sensitive transactions.
- Worked collaboratively with managers and associates to keep lines moving, manage peak rushes, and maintain store standards.
Team Leader Manager
2 Years 5 Months- Led the Hardlines team in daily operations, including merchandise planning, customer service, and department presentation to ensure high standards and sales goals were consistently met.
- Trained, coached, and supervised associates across departments, supporting not just Hardlines but also assisting in Electronics, Sporting Goods, Front-End, and seasonal areas as needed.
- Took initiative to assist with cross-functional store operations including freight processing, inventory audits, stockroom management, and special event setups.
- Resolved escalated customer concerns with professionalism and speed, ensuring a positive shopping experience while protecting company interests.
- Collaborated with store leadership to implement visual merchandising plans, seasonal resets, and promotional displays.
- Maintained real-time communication with multiple teams to coordinate staffing needs, meet hourly goals, and drive overall store performance.
Stocker
2 Years 11 Months- Provided direct customer support during day shifts by assisting with product location, answering questions, and resolving issues professionally.
- Restocked shelves, managed inventory levels, and maintained product presentation across various departments throughout the shift.
- Closed the store by following end-of-day procedures including cleaning, restocking, and securing merchandise in assigned areas.
- Operated equipment such as pallet jacks and ladders safely to transport and replenish stock efficiently.
- Worked collaboratively with team members to meet stocking and cleanliness standards while maintaining a positive customer experience.
- Monitored shelf labels and signage to ensure pricing accuracy and promotional compliance.
Account Executive
3 Months- Promoted from Account Manager to Account Executive based on performance in sales, customer service, and territory development.
- Conducted door-to-door sales of AT&T fiber internet, wireless plans, and bundled services to residential and small business clients.
- Managed customer accounts by building rapport, understanding needs, and tailoring service packages for maximum value.
- Assisted clients with a wide range of technical concerns—including device setups, fiber installation guidance, billing, coverage issues, and hardware troubleshooting.
- Educated customers on AT&T products, promotions, and upgrades while resolving concerns with professionalism and product knowledge.
- Tracked leads, appointments, and conversions through CRM tools while maintaining accurate account records and follow-up schedules.
- Met and exceeded weekly and monthly sales quotas in a high-competition environment.
Cook
4 Months- Prepared fresh ingredients daily including seafood, produce, sauces, and marinades according to chef specifications and health standards.
- Maintained a clean, organized workstation and upheld strict food safety protocols in a fast-paced, high-volume kitchen.
- Assisted in line setup during peak hours, supporting seamless transitions from prep to service.
- Cross-trained on multiple stations to support kitchen flow—including fry, grill, and plating when needed.
- Received and organized daily deliveries, ensuring proper storage and rotation of perishable items.
- Collaborated with kitchen staff and front-of-house to ensure timely, quality food output for both dine-in and take-out customers.
Drive Through Manager
1 Year 1 Month- Managed all drive-thru operations, ensuring fast, accurate service and high-quality customer interactions during peak hours.
- Supervised and trained drive-thru staff, delegating responsibilities and maintaining smooth workflow under pressure.
- Handled point-of-sale systems, special orders, dietary requests, and large group orders with speed and precision.
- Maintained quality control on food prep, packaging, and order accuracy to uphold Culver’s brand standards.
- Resolved customer concerns with professionalism and urgency, turning potential issues into positive guest experiences.
- Monitored equipment and inventory levels in drive-thru area to reduce downtime and streamline operations.
- Collaborated with kitchen and front-end teams to ensure clear communication and timely food delivery.
Cook/Prep
2 Months- Prepared and assembled menu items in a high-volume, fast-paced kitchen while maintaining Chick-fil-A’s strict quality and cleanliness standards.
- Operated kitchen equipment safely and efficiently, including fryers, grills, and ovens to meet real-time service demands.
- Maintained a clean and organized workspace, adhering to all food safety and sanitation protocols.
- Executed precise portion control and product rotation to minimize waste and ensure freshness.
- Communicated clearly with front-of-house and other kitchen team members to ensure accurate and timely order completion.
- Participated in opening and closing kitchen duties, including deep cleaning, stock replenishment, and station prep for next-day operations.
Education
Highschool Diploma
Skills
Bilingual – Fluent in English & Spanish (spoken and written)
Customer Service Expertise – Proven ability to resolve issues
build relationships
and deliver positive experiences across retail
food
and tech sectors
Sales & Account Management – Experienced in direct sales
CRM systems
lead tracking
upselling
and client retention
Team Leadership & Training – Led teams in fast-paced environments
trained new hires
and delegated tasks under pressure
Food Safety & Kitchen Operations – Knowledge of prep
sanitation
equipment operation
and back-of-house efficiency
POS & Front-End Systems – Skilled in using point-of-sale systems
handling cash/card transactions
self-checkout support
and inventory basics
Strong Work Ethic & Reliability – Track record of taking initiative
going above job descriptions
and following through on responsibilities
Time Management & Multitasking – Able to prioritize tasks
manage pressure
and stay focused during peak hours
Technical Knowledge (AT&T) – Proficient in explaining
troubleshooting
and supporting wireless
fiber
and consumer hardware services
Adaptability Across Roles – From sales to stocking
from cooking to customer service
Timeline
Overnight Stocker
Walmart
05.2025 - CurrentRead More
Cashier
Walmart
11.2024 - CurrentRead More
Account Executive
AT&T
08.2024 - 11.2024Read More
Cook
CudaCo
04.2024 - 08.2024Read More
Team Leader Manager
Walmart
02.2024 - CurrentRead More
Stocker
Walmart
08.2023 - CurrentRead More
Drive Through Manager
Culvers
06.2022 - 07.2023Read More
Cook/Prep
Chick-fil-A
06.2022 - 08.2022Read More
Columbia County Highschool
Highschool Diploma
Read More