Tanya Hernandez
Georgetown,DE
Summary
Knowledgeable professional with friendly disposition and desire to work hard. Known for outstanding work ethic. Have had several years of medical office experience. Very organized, and am known for my very detailed note-taking. I am excited and ready to get back into the medical field as a focused and ambitious receptionist, who is equipped to handle the front desk.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Overnight Stocker
Walmart
Georgetown, DE
07.2023 - Current
- Worked collaboratively with other team members to achieve departmental goals.
- Assisted customers in locating desired items throughout the store.
- Stocked shelves with merchandise to ensure availability of products for customers.
Receptionist
Alpha Care Medical.
Seaford, DE
09.2021 - 06.2023
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Scheduled and confirmed appointments.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Answered and directed incoming calls using multi-line telephone system.
Dental Receptionist
La Red Health Care
Georgetown, DE
05.2021 - 09.2021
- Did all the task of a medical receptionist including:
- Explained dental procedures with returning patients
- Managed dental charts
- Verified dental insurance
Referral Coordinator
La Red Health Care
Georgetown, DE
08.2019 - 05.2021
- Managed patient referral process from initial consultation to specialist appointment, ensuring timely access to necessary medical services.
- Reviewed medical records to determine if additional services are needed prior to making a referral.
- Provided exceptional customer service, addressing patient inquiries and concerns with empathy and professionalism.
- Conducted follow-up with patients and healthcare providers to ensure satisfaction and address any concerns post-referral.
Education
High School Diploma -
Sussex Central High School
Georgetown05-1999
Skills
- Time management
- Bilingual (English and Spanish)
- Adaptability
- Effective communication
- Insurance verification
- Customer service
Certification
- Active Shooter Training
- Fire Safety Training
- HIPAA/OSHA Training
- Bomb Threat Training
- Bloodborne Pathogens Training
Timeline
Overnight Stocker
Walmart
07.2023 - Current
Receptionist
Alpha Care Medical.
09.2021 - 06.2023
Dental Receptionist
La Red Health Care
05.2021 - 09.2021
Referral Coordinator
La Red Health Care
08.2019 - 05.2021
High School Diploma -
Sussex Central High School
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