Diego Montenegro
Weston,FL
Summary
Dedicated College Student seeking experience in the business field. Bilingual in English and Spanish. Adept in various social media platforms and office technology programs. Provability to establish and maintain excellent communication and relationships with clients. Ready to address and resolve all conflicts in support of business goals and return patronage. Firm believer in holistic customer and employee care focused on providing positive experiences. Strong leader and problem-solver dedicated to streamlining operations and organizational efficiency.
Overview
3
3
years of professional experience
Work History
Shift Leader/Server Team Lead
Keuh Sushi Restaurant
06.2021 - 09.2023
- Helped to increase customer return rates by providing excellent customer service at all times.
- Cultivated warm relationships with regular customers.
- Brought forth excellent customer service skills and a commitment to customer satisfaction.
- Became proficient in multi-tasking.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Gained experience in online ordering and online customer service.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Shift Leader/ Supervisor
Yum Korea Restaurant
03.2021 - 06.2021
- Settled any customer disputes in a professional and pleasant manner.
- Handled food with sanitation and safety in mind.
- Helped to increase customer return rates by providing excellent customer service at all times.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Bachelors Degree -
Nova Southeastern University
Fort Lauderdale, FLHigh School Diploma -
Cypress Bay High School
Weston, FLSkills
- Communication Skills
- Customer Relationship Management
- Issue and Conflict Resolution
- Ability to Multitask
- Fast Learner
- Problem Solving
- Leadership Abilities
- Social Media Platforms
- Employee Training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Leader/Server Team Lead
Keuh Sushi Restaurant
06.2021 - 09.2023
Shift Leader/ Supervisor
Yum Korea Restaurant
03.2021 - 06.2021
Bachelors Degree -
Nova Southeastern University
High School Diploma -
Cypress Bay High School