NIKAYA - AJALÉ ROGERS
Norcross,GA
Summary
Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Eager to be rmotivated to maintain customer satisfaction and contribute to company success. Sales expertise Problem-solving abilities Customer relations Problem Solving Quality Assurance Training & Development Productivity
Overview
3
3
years of professional experience
Work History
Server Shift Leader
Weezy’s
01.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined shift operations for increased efficiency by implementing effective delegation and task prioritization.
- Increased team productivity with thorough training sessions and consistent performance feedback.
- Improved overall restaurant cleanliness, adhering to strict health and safety standards during each shift.
Server
Verdure Kitchen Cocktails
06.2023 - 01.2024
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Customer Service Representative
acquisition agent
04.2021 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Server
Mazzys Sports Bar Grill
11.2021 - 03.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
McClure Health Science High School
Norcross, GA05.2020
Skills
- Time Management
- Attention to Detail
- Organizational Skills
- Communication Skills
- Client Relations
- Promoted high customer satisfaction by resolving problems with
- Knowledgeable and friendly service
- Demonstrated excellent communication skills in resolving
- Product and consumer complaints
- Maintained knowledge of current promotions, exchange
- Guidelines, payment policies and security practices
- Customer Service
Timeline
Server Shift Leader
Weezy’s
01.2024 - Current
Server
Verdure Kitchen Cocktails
06.2023 - 01.2024
Server
Mazzys Sports Bar Grill
11.2021 - 03.2022
Customer Service Representative
acquisition agent
04.2021 - 07.2022
High School Diploma -
McClure Health Science High School
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