Jose Sandoval
Sweet Fish Playa Vista
Venice,CA
15
years of professional experience
Dynamic professional with a strong background in customer relationship management, team leadership, and problem-solving. Proven ability to enhance operational efficiency and foster a collaborative work environment.
Work History
Server Shift Leader
4 Months- Oversaw daily operations to ensure efficient service and customer satisfaction.
- Trained new staff on service protocols and menu knowledge.
- Coordinated shift schedules to optimize staffing levels during peak hours.
- Monitored inventory levels and assisted in ordering supplies as needed.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Cultivated warm relationships with regular customers.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
General Manager
11 Months- Led daily operations, ensuring high-quality service and guest satisfaction.
- Developed and implemented strategic plans to optimize staff performance and operational efficiency.
- Managed budgeting processes, controlling costs while maintaining service excellence.
- Trained and mentored team members, fostering a collaborative work environment.
- Analyzed market trends to identify opportunities for growth and improved service offerings.
- Oversaw inventory management, ensuring stock levels met demand without excess waste.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Shift Leader
5 Years 1 Month- Supervised daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Implemented process improvements, enhancing workflow efficiency and reducing service time.
- Resolved customer complaints promptly, fostering a positive dining experience and loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
- Collaborated with management on strategic initiatives to boost sales and improve overall service delivery.
- Developed staff schedules, optimizing labor costs while ensuring adequate coverage during peak hours.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
General Manager
8 Years 9 Months- Coordinated marketing initiatives to enhance brand visibility and attract new clientele.
- Established performance metrics to evaluate staff effectiveness and drive continuous improvement.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Education
High School Diploma
Skills
Complaint handling
Organization
Shift planning
Personnel training
Customer relationship management
Assignment delegation
Guest service
Food safety
Staff motivation
Customer service management
Staff schedule administration
Table management
Team leadership
Team player
Teamwork and collaboration
Cleaning and sanitizing
Transactions and cash handling
Guest relations
Staff training
Relationship building
Beverage preparation
Upselling and cross selling
Menu recommendations
Guest relations management
Food and beverage service
Point of sale operation
Age verification
Food preparation and safety
Problem-solving
Menu memorization
Food sales and promotion
Hospitality service expertise
Time management
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Server Shift Leader
Sweet Fish Playa Vista
03.2026 - CurrentRead More
General Manager
King and Queen Santa Monica
03.2025 - 02.2026Read More
Shift Leader
Mr Tempo
01.2020 - 02.2025Read More
General Manager
Gulp / Sweet Fish Playa Vista
04.2011 - 01.2020Read More
Venice High School
High School Diploma
Read More