Dillon Strope
Osage View
444 Highway 89 Spur,MO
2
years of professional experience
Dynamic Server Shift Leader at Osage View with a proven track record in enhancing guest satisfaction and team performance. Expert in conflict resolution and staff training, successfully reducing wait times and boosting sales through effective upselling techniques. Strong leadership and organizational skills foster a collaborative environment, ensuring exceptional service delivery.
Work History
Server Shift Leader
2 Years 3 Months- Supervised shift operations, maintaining smooth service flow and team coverage
- Coordinated servers, hosts, and support staff to balance workloads and guest needs
- Resolved guest concerns promptly, preserving service quality and satisfaction
- Monitored dining room activity, adjusting priorities during busy periods
- Trained new team members on service standards, side work, and communication procedures
- Managed cash handling, POS transactions, and end-of-shift reconciliation
- Enforced food safety, cleanliness, and compliance with restaurant policies
- Supported opening and closing duties, ensuring readiness for next shift
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Consistently met or exceeded sales goals through upselling techniques.
- Bussed and reset tables to keep dining room and work areas clean.
- Continually updated knowledge of menu offerings and specials to provide accurate information to guests upon request.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Improved overall restaurant cleanliness, adhering to strict health and safety standards during each shift.
- Reduced wait times for guests by optimizing table turnover rates through proactive communication with servers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
High School Diploma
Skills
Organization
Complaint handling
Shift planning
Personnel training
Guest service
Food safety
Staff motivation
Food presentation
Customer service management
Server coordination
Cleaning and sanitation
Strong leadership
Attention to detail
Team player
Teamwork and collaboration
Transactions and cash handling
Conflict and complaint resolution
Upselling and cross selling
Hospitality best practices
Order accuracy
Adaptable and flexible
Cash handling
Food handling
Point of sale operation
Food and beverage service
Age verification
Warm and friendly
Problem-solving
Timeline
Server Shift Leader
Osage View
08.2024 - CurrentRead More
Linn Highschool
High School Diploma
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