Abby Bourgeois
Saint Martinville,LA
Summary
At Pizza Amore, I spearheaded front-of-house operations, significantly enhancing customer satisfaction and team performance through effective communication and staff management techniques.I led initiatives that boosted sales revenue and fostered a collaborative, high-achieving work environment.
Personable and organized individual with talent for creating positive guest experiences and managing team dynamics. Possesses comprehensive knowledge of customer service principles and operational management, with skills in staff training and conflict resolution. Consistently aims to enhance guest satisfaction and streamline front-of-house operations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Server Shift Leader
Pizza Amore
Carencro, LA
08.2024 - Current
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed inventory levels to reduce waste, ordering supplies in a timely manner based on projected needs.
- Collaborated with management to develop strategies for attracting new customers, resulting in increased sales revenue.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
FOH Manager
Pizza Amore
Carencro, LA
09.2024 - Current
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
- Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
- Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.
Server
Pizza Amore
Carencro, LA
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers..
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Diploma -
Breaux Bridge High School
Breaux Bridge, LA05.2023
Skills
- Marketing support
- Complaint handling
- Guest relations
- Reservation handling
- Table management
- Policy enforcement
- Conflict resolution
- Training and mentoring
- Team building
- Staff management
- Staff motivation
- Performance evaluation
- Collaboration and teamwork
- Effective communication
- Active listening
- Money handling
- Cash handling
- Safe food handling
- Relationship building
- Calm and pleasant demeanor
Certification
- ServSafe Alcohol - National Restaurant Association.
Timeline
FOH Manager
Pizza Amore
09.2024 - Current
Server Shift Leader
Pizza Amore
08.2024 - Current
Server
Pizza Amore
08.2023 - Current
Diploma -
Breaux Bridge High School