Diego Novillo
San Antonio
Summary
I want to stand out with a more "barista" focused summary. I love working as a barista and enjoy spending time with regulars, interacting with new people and making memories whilst also delivering quality drinks. Working as a barista the last year makes me want to take a step further in this direction. Starbucks opened my eyes to this, but I would like to step away from that fast paced work environment to some place where I can truly interact and connect with customers. Using my skills, professionalism and charisma I hope to find a place at Zenhaus that allows me to further enjoy this life as a barista. I'm currently working at Starbucks and we close at 4 pm meaning anytime after that on any day of the week is available to me. I plan on quitting soon during mid July, by then my availability will be open to anytime on any day.
Overview
3
3
years of professional experience
Work History
Starbucks Barista
Starbucks, Barista
02.2024 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Car Wash Attendant
Tommy's Car Wash
08.2022 - 06.2023
- Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
- Achieved customer satisfaction by providing high-quality professional service.
- Maintained a clean and organized work environment, ensuring the safety of customers and employees.
- Promoted a positive workplace culture by actively contributing to team collaboration and open communication.
- Established loyal customer base through consistent quality workmanship and friendly service interactions.
Education
High School Diploma -
Kalaheo Highschool
Oahu, HINo Degree - Kinesiology
Northeast Lakeview College
Universal City, TX05-2027
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Exceptional customer service
- Adaptive and creative
- Decision-making
Accomplishments
- Memorized ingredients and recipes for over 250 specialty drinks.
- Served individually made coffee drinks to over 700 customers daily.
Languages
Spanish
Full Professional
English
Full Professional
Interests
- Volleyball
- Music
- Movies
- Photography
- Hikes
- Practicing Drinks
- Reading
Timeline
Starbucks Barista
Starbucks, Barista
02.2024 - Current
Car Wash Attendant
Tommy's Car Wash
08.2022 - 06.2023
High School Diploma -
Kalaheo Highschool
No Degree - Kinesiology
Northeast Lakeview College
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