Diego O. Rivas
Somerset,NJ
Summary
Customer-focused operations and fulfillment professional with 10+ years of experience in retail, warehouse, logistics, and customer service environments. Proven ability to work in high-volume, fast-paced settings while maintaining accuracy, safety, and excellent customer satisfaction. Experienced with inventory management, order fulfillment, POS systems, and team collaboration.
Overview
7
7
years of professional experience
Work History
Cashier
Total Wine
North Brunswick, NJ
11.2024 - Current
- Familiarity with point-of-sale systems and inventory management software
- Maximize product inventory, including processing freight, organizing and distributing inventory
- Maintain knowledge of advertisements, promotions, and loyalty programs
- Load and deliver orders in a safe and professional manner, following company policies and procedures and abiding by all traffic and safety laws
Baker
Panera
North Brunswick, NJ
01.2024 - Current
- Bake bread, pastries, muffins, and cookies from scratch or mixes, following recipes and quality standards
- Maintain high flavor and quality standards for all baked goods
- Work collaboratively with management and other team members
- Strong organizational skills, time management, positive attitude, and ability to work independently and in a team
Ramp Agent
United Airlines
Newark, NJ
02.2023 - 03.2024
- Loaded and secured 100+ pieces of cargo per shift, supporting on-time departures and safe aircraft operations
- Unloaded 15-25 aircraft daily, contributing to efficient turnaround times
- Operated forklifts and motorized equipment to move 500+ packages per day in a high-volume environment
- Communicated with flight crews using radios and headsets to ensure safe ground operations
- Works outdoors in various weather conditions, irregular/extended hours, weekends, holidays
- Maintained compliance with airport, airline, and safety regulations during all ramp operations
- Reported on time for scheduled shifts, including overtime, weekends, and holidays
Warehouse Associate
Amazon
11.2022 - 01.2023
- Sorting, scanning, and stacking packages on pallets, helping to get customer orders ready
- Lift up to 50 pounds
- Receive and put away inventory
- Get customer orders ready and pack them up
- Load boxes into trucks for shipment
- Use scanners to read bar codes on products
- View prompts on screens and follow the direction for some tasks
Online Ordering/Delivery
Wal-Mart
New Brunswick, NJ
06.2022 - 11.2022
- Assist customers in finding products they need throughout the store
- Order fillers, dispense orders to our customers and engage them in conversation throughout the dispensing process
- Extremely fast-paced and is one that gets to spend time in all departments
- Acknowledge and greet customers with a smile/Answer customer questions
- Quality Control: maintaining inventory quality including food for storing and processing
Package Handler, Seasonal Position
UPS
South Brunswick, NJ
10.2020 - 02.2022
- Loaded and unloaded packages from delivery trucks efficiently.
- Lift and move heavy weights between destinations
- Work quickly and efficiently while adhering to safety standards
- Process workload with minimal supervision
- Ensure packages are not damaged throughout the process
- Communicate effectively with relevant personnel to carry out tasks
- Operated hand trucks and pallet jacks to move heavy items safely.
- Collaborated with team members to meet daily package handling goals.
Cashier
Stop n Shop
Somerset, NJ
09.2019 - 10.2020
- Assist customers in the in-store check-out process
- Interact with our customers and help answer any questions they might have
- Ringing up sales, bagging items, requesting price checks, honoring coupons, collecting payment and giving appropriate change
- Maintain clean and tidy checkout areas
Counselor
Bodardilla Summer Soccer Camp
New Brunswick, New Jersey
07.2019 - 08.2019
- Direct daily functions for summer camp dedicated to creating and engaging recreational opportunities for children
- Implement weekly schedule, activities, and programming for camp group
- Organize and lead small/large group activities such as crafts, nature, songs, games, swimming, and opening and closing ceremonies
- Identify and respond to camper behavioral issues, and report concerns to camp leadership
- Communicate with parents regarding participant experiences and expectations
- Maintain accurate program records, including incident reports, logs, and daily attendance reports
- Provided assistance to camp counselors and administrative leadership by supervising campers at all times to ensure safety and enjoyment
- Developed engaging lesson plans to enhance soccer skills and teamwork.
- Managed conflict resolution among campers to maintain a positive environment.
Education
High School -
Franklin High School
Somerset, NJ01.2020
Skills
- Aircraft Ground Operations
- Ramp Safety & Compliance
- Baggage & Cargo Handling
- Belt Loader & Ground Support Equipment Operation
- Aircraft Servicing (Ground Power, Air Conditioning, Hoses)
- Pushback & Tow Assistance
- FAA, TSA, DOT Regulation Compliance
- PPE & Uniform Compliance
- Heavy Lifting (50 lbs)
- Outdoor Work Environments
- Irregular Shifts, Overtime, Weekends & Holidays
- Radio & Headset Communication
- Team Collaboration
- Time Management & Reliability
- Adaptability
Languages
Spanish
Professional
Timeline
Cashier
Total Wine
11.2024 - Current
Baker
Panera
01.2024 - Current
Ramp Agent
United Airlines
02.2023 - 03.2024
Warehouse Associate
Amazon
11.2022 - 01.2023
Online Ordering/Delivery
Wal-Mart
06.2022 - 11.2022
Package Handler, Seasonal Position
UPS
10.2020 - 02.2022
Cashier
Stop n Shop
09.2019 - 10.2020
Counselor
Bodardilla Summer Soccer Camp
07.2019 - 08.2019
High School -
Franklin High School