Diego Ortega
Corona,NY
Summary
College Student who is looking for more experience in different work fields, and who is flexible at working in fast paced environments. Committed to continuous learning with flexible roles and contributing meaningfully to organizational goals. Experienced hospitality worker well suited for roles requiring strong customer interaction and relationship building and understanding of sales environment and customer service.
Overview
7
7
years of professional experience
Work History
Barback
Seaport Entertainment
New York, NY
06.2025 - 11.2025
- Maintained cleanliness and organization of bar area to enhance efficiency during high volume service periods.
- Assisted bartenders with drink preparation and garnishes, ensuring timely and accurate order fulfillment.
- Monitored inventory, restocked supplies to prevent shortages during peak hours.
- Collaborated with team members to ensure workflow in fast-paced environments.
Cashier/Sales Associate
Burlington
New York, NY
08.2024 - 02.2025
- Maintained organized merchandise displays to enhance visual appeal and drive sales.
- Organized new incoming merchandise with racks and carts of up to 50 lbs.
- Answered customer questions about sizing, accessories, and merchandise care.
- Built relationships with customers, whilst managing returns, exchanges and refunds in accordance with store policy.
IC3 GS5 Graduate
Certiport
Lehi, UT
11.2021 - 06.2024
- IC3 GS5 is a certification process used to determine a student's digital literacy concepts and skills that apply to almost any school or career pathway.
- Utilized advanced technical skills to troubleshoot complex problems and implement solutions.
Problem Solver
Grant Associates
NY
10.2022 - 01.2023
- Attended WBL Queens College Tech Incubator, as well attended the Fall 2022 Workplace Challenge.
- Workplace Learning provides exposure to different industries, potential careers of interest, and professional adults.
- Analyzed complex problems to develop effective solutions aligned with client needs.
Student Representative
The Running School
07.2018 - 09.2018
- As a more advanced runner, I was able to help out groups of several runners below my skill level to get them at a better running level.
- Acted as a liaison between faculty members and student body when needed.
Education
Associate of Applied Science - Environmental Control Technology
New York City College of Technology of The City University of New York
Brooklyn, NYHigh School - Career and Financial Management, Apple Certification
Thomas A Edison Career And Technical High School
Queens, NY06-2024
Skills
- Communication in Customer Service
- High Patience & Cooperation
- Time Management
- Friendly, Positive Attitude
- Efficient multitasking
- English and Spanish fluent
- Cleanliness maintenance
Timeline
Barback
Seaport Entertainment
06.2025 - 11.2025
Cashier/Sales Associate
Burlington
08.2024 - 02.2025
Problem Solver
Grant Associates
10.2022 - 01.2023
IC3 GS5 Graduate
Certiport
11.2021 - 06.2024
Student Representative
The Running School
07.2018 - 09.2018
High School - Career and Financial Management, Apple Certification
Thomas A Edison Career And Technical High School
Associate of Applied Science - Environmental Control Technology
New York City College of Technology of The City University of New York