Diego Payne
Silver Spring,MD
Summary
Recent graduate with foundational knowledge in hvac and hands-on experience gained through academic projects and internships, developing strong teamwork, problem-solving, and time-management skills. Prepared to embark on a career journey and make meaningful contributions with unwavering commitment and drive.
Overview
1
1
year of professional experience
1
1
Certification
Work History
HVAC Installer Apprentice
James a Wheat and Sons
06.2024 - 01.2025
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
- Located and marked pipe positions, hole passages and duct connections in walls and floors.
- Installed components to improve HVAC system performance.
- Increased client comfort levels by appropriately sizing and installing heating, ventilation, and air conditioning systems based on specific needs.
- Facilitated seamless transitions from older HVAC systems to newer models through expert removal of existing equipment and precise installation of replacements.
- Ensured top-quality installations by adhering to local building codes, manufacturer specifications, and industry best practices.
- Provided outstanding customer service throughout the entire project lifecycle, from initial consultation to final walkthrough after completion of installations.
- Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
- Installed HVAC system expansions, discharge valves, air ducts, dampers, and stokers.
- Used technical skills, tools, and techniques like soldering to repair parts.
- Repaired and maintained residential and commercial heating, air conditioning and refrigeration systems.
- Learned wide range of simple and complex techniques from on-the-job training.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Worked overtime, holidays and weekends to accommodate company needs.
Customer Service Advisor
Jiffy Lube
03.2024 - 07.2024
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Continuously sought opportunities for personal development through ongoing training programs.
- Provided exceptional support during peak periods or staff shortages, maintaining high levels of productivity.
- Promptly responded to inquiries and requests from prospective customers.
Education
High School Diploma -
Wheaton High School
Silver Spring, MD06.2024
Thomas Edison High School of Technology
Silver Spring, MD06-2024
Skills
- Proficient in basic HVAC math skills, including linear measurements
- Safely utilizes hand and power tools
- Performs HVAC installation operations at the job-entry level
- Install and connect residential HVAC equipment
- Experienced in soldering and brazing
- Skilled in working with sheet metal
- Valid maryland driver's license
- Plumbing repairs
- Code compliance
- HVAC and refrigeration systems
- Recovering and recycling
- Soldering
- Adaptable
- Refrigeration system evacuation
- Equipment installation
- System maintenance
- System troubleshooting
- Electrical safety
Accomplishments
I've attained the highest rank in Boy Scouts, the esteemed Eagle Scout rank.
Certification
- SkillsUSA local participant2022-2023
- OSHA
- NCCER-Core
- HVAC-1
- A2L
Community Service
Montgomery County Students Construction Trades Foundation - Young American #43 student-built house, Active Boy Scout for the last12 years, Demonstrated leadership and teamwork through various scouting activities, Volunteered at community events, including packaging food for the less fortunate, Contributed to environmental conservation by cleaning local parks on Earth day, Spread holiday cheer by handing out candy canes during the holiday season., Former (Senior Patrol Leader), Recommend to the “order of the arrow” a community for outstanding scouts.
Internship Experience (school-based training)
- Montgomery County Students Construction Trades Foundation
- 12501 Dalewood Drive
- Silver Spring, MD20906
- Performed HVAC skills at the Young American #43 student-built house
- James A. Wheat & Sons
- 7834 Beechcraft Ave
- Gaithersburg, MD20879
- HVAC service tech helper
Languages
Spanish
Elementary
English
Native or Bilingual
Timeline
HVAC Installer Apprentice
James a Wheat and Sons
06.2024 - 01.2025
Customer Service Advisor
Jiffy Lube
03.2024 - 07.2024
- SkillsUSA local participant2022-2023
- OSHA
- NCCER-Core
- HVAC-1
- A2L
High School Diploma -
Wheaton High School
Thomas Edison High School of Technology
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