DIego Penafiel Jimenez
Biscoe,NC
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Leader
Wendys Restaurant
06.2020 - Current
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
Education
Associate of Applied Science - Civil Engineering Technology
Sandhills Community College
Pinehurst, NC05.2024
High School Diploma -
Montgomery Central High School
Troy, NC06.2021
Skills
- Complaint resolution
- Client Service
- Cash Handling
- Team Supervision
- Quality Improvement
- Work Planning
- Complex Problem-Solving
- Teamwork and Collaboration
- Coaching
- Staff Training
Certification
- Level II Initial: Erosion & Sediment Control/ Stormwater Certification for NCDOT Projects
Languages
Spanish
Full Professional
Timeline
Team Leader
Wendys Restaurant
06.2020 - Current
Associate of Applied Science - Civil Engineering Technology
Sandhills Community College
High School Diploma -
Montgomery Central High School