Summary
Overview
Work History
Education
Skills
Custom
Timeline
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Diego Ponce

Coconut Creek,FL

Summary

Dynamic Operations Training Specialist at PropLogix with a proven track record in enhancing trainee performance through comprehensive training guidelines and progress evaluations. Bilingual in Spanish, adept in Microsoft Office and PLSOS, I excel in fostering effective communication and driving results in fast-paced environments.

Overview

15
15
years of professional experience

Work History

Operations Training Specialist

PropLogix
Boca Raton, USA
07.2024 - Current
  • Oversee the training of international hires in mastering our lien search product
  • Regularly monitor and ensure trainees' adherence to job requirements.
  • Responded to all inquiries from trainees regarding the product and training process.
  • Manage and track trainee progress by evaluating productivity and quality
  • Create comprehensive progress reports to identify weaknesses in trainees progress
  • Regularly update project team members on trainee progress and training process
  • Create training guidelines to help future classes

Property Analyst

Proplogix
Boca Raton, USA
07.2019 - 05.2024
  • Perform extensive Online research using diverse platforms and municipal websites.
  • Skilled in recognizing and comprehending the suitable municipal portals to efficiently obtain information from them.
  • Comprehend and evaluate property-related documents.
  • Summarize and compile property reports.
  • Maintain communication with customers and provide regular updates on order status.
  • Consistently communicate with the municipality to obtain updates on requests and take necessary measures to accelerate the process.

Poker Dealer

Isle of Capri Casinos, Inc.
Pompano Beach, USA
02.2011 - 07.2019
  • Coordinated and planned the operation of table games.
  • Educated customers on game rules and mathematical probabilities of various wagers.
  • Dealt and conducted the game in accordance with departmental procedures and State regulations.

Education

Bachelor of Business Administration - Finance, Economics

Florida Atlantic University
Boca Raton, FL
12.2014

Skills

  • Native proficiency in Spanish
  • Microsoft Office
  • Word
  • Access
  • PowerPoint
  • Excel
  • PLSOS
  • Google Sheets
  • Adobe Acrobat Pro

Custom

Spanish, Native, Microsoft Office: Word, Access, PowerPoint, Excel, PLSOS, Google Sheets, Adobe Acrobat Pro

Timeline

Operations Training Specialist

PropLogix
07.2024 - Current

Property Analyst

Proplogix
07.2019 - 05.2024

Poker Dealer

Isle of Capri Casinos, Inc.
02.2011 - 07.2019

Bachelor of Business Administration - Finance, Economics

Florida Atlantic University

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