Diego Portillo
Collection Manager
Chicago,IL
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureTimeline
Underwriting Assistant - Drive Now Acceptance
03.2025 - Current
Collections Manager - Drive Now Acceptance
02.2022 - Current
Collections Agent - Drive Now Acceptance
02.2018 - 01.2022
Collection Customer Service Representative - Nationwide Acceptance
12.2011 - 02.2018
Elgin High School - High School Diploma,
08.2009 - 08.2013
Work History
Underwriting Assistant
Drive Now Acceptance
East Dundee, IL
03.2025 - Current
- Calculated loan applicant debt ratios, income and terms and payments to determine financial stability of applicants to repay loan.
- Reviewed credit reports, financial statements and transactions to verify accuracy and completeness.
- Completed pre-closing responsibilities to prepare loan files for closing team.
- Copied, logged and scanned supporting documentation and placed all information in client files.
Collections Manager
Drive Now Acceptance
East Dundee, IL
02.2022 - Current
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Supervised staff of collectors, monitoring phone calls and letters.
- Generated and distributed current statements to customers.
- Coded and entered at least [Number] invoices each day into in-house accounting software.
- Worked with legal resources and recovery teams to manage default issues.
- Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Oversaw daily posting of payments to customer accounts.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Accessed credit records to evaluate customer credit histories.
Collections Agent
Drive Now Acceptance
East Dundee, IL
02.2018 - 01.2022
- Answered incoming calls from customers regarding collections inquiries.
• Processed payments and updated account information in the system.
• Responded promptly and courteously to all customer inquiries via phone or email.
• Explained collection policies, procedures, and processes clearly to customers.
• Adhered to all applicable laws when collecting debts.
Collected delinquent payments, contacting borrowers by telephone or
correspondence to obtain payment.
•
Reviewed open accounts for collection and skip trace efforts to meet or exceed
performance goals.
•
Established good customer relations with borrowers to solve problems, resolve
account delinquency and prevent losses.
•
• Contacted insurance companies to check status of claim payments.
• Prepared documentation required for collection and repossession activities.
• Completed skip traces on customers failing respond to collection efforts.
Collection Customer Service Representative
Nationwide Acceptance
Elgin, IL
12.2011 - 02.2018
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Generated and distributed monthly customer statements.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Education
High School Diploma -
08.2009 - 08.2013
Skills
- SEC and call reporting
- Customer service management
- Policy enforcement
- Accounting operations management
- Accounts payable specialist
- Audits
- Collections tracking
- Regulatory compliance
Summary
Seasoned collections manager, well-versed in collections procedures, payment plans, and regulatory compliance. Financially literate and sympathetic manager of corporate-hired collections and debt acquisition operations with tact in customer persuasion and empathy. Supportive and emotionally aware team member, providing guidance to employees throughout stressful and confrontational interactions with public.