Le'Asia Lackey
Decatur,GA
Summary
Dedicated and versatile professional with 5+ years of experience in remote underwriting support, customer service, and data analysis. Proven record of managing high-volume workflows, ensuring compliance, and delivering excellent client experiences. Strong communicator with advanced skills in Salesforce, Excel, and insurance systems.
Overview
5
5
years of professional experience
Work History
Underwriting Assistant
State Farm
09.2024 - 06.2025
- Reviewed and processed policy applications, verifying accuracy and compliance.
- Delivered excellent support to clients and team members by phone, email, and chat.
- Managed confidential data, maintained detailed records, and ensured deadlines were met.
- Supported process improvements to increase efficiency and reduce errors.
- Maintained accurate client records and ensured compliance
- Coordinated with agents to gather documentation and assess risk
Senior Coordinator
Walmart
11.2023 - 08.2024
- Handled high-volume chats, emails, and calls with customers and associates.
- Resolved complex issues while navigating multiple systems.
- Built strong internal and external relationships to improve operations.
- Tracked data in Excel and handled multiple systems efficiently
Data Analyst
naviHealth
08.2022 - 02.2023
- Provided technical support and authorization processing
- Maintained customer records and solved data issues in Salesforce
- Collaborated with providers and internal teams to prevent delays
- Provided end-user support and resolved technical issues to maintain data integrity.
- Analyzed data and managed client records in Salesforce and internal systems.
- Communicated solutions and feedback to leadership to improve processes.
Consultant
Vaco
02.2022 - 08.2022
- Filed unemployment claims and handled client calls
- Resolved claim issues and ensured accurate data entry
Customer Service Rep
Williams-Sonoma
04.2020 - 10.2020
- Provided live chat and phone support for customer orders
- Resolved payment issues and delivered technical support
Education
Bachelor of Arts - Human Resource Management
University of Arizona Global Campus (UAGC)
High School Diploma -
Penn Foster
Scranton, PA09.2018
Skills
- Customer Service
- Underwriting Support
- Remote Workflow
- Salesforce
- Microsoft Excel
- Data Entry
- Live Chat
- Policy Processing
- Call Center Operations
- Technical Support
- Office Administration
- Risk Assessment
- Connecz Software
Languages
English
Timeline
Underwriting Assistant
State Farm
09.2024 - 06.2025
Senior Coordinator
Walmart
11.2023 - 08.2024
Data Analyst
naviHealth
08.2022 - 02.2023
Consultant
Vaco
02.2022 - 08.2022
Customer Service Rep
Williams-Sonoma
04.2020 - 10.2020
Bachelor of Arts - Human Resource Management
University of Arizona Global Campus (UAGC)
High School Diploma -
Penn Foster
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Dedra ClayDedra Clay
Underwriting Service Assistant Team Resource at State FarmUnderwriting Service Assistant Team Resource at State Farm
Isaiah SkinnerIsaiah Skinner
Claims Adjuster at State FarmClaims Adjuster at State Farm
Jennifer FlanaganJennifer Flanagan
Nurse Clinician at Northside Hospital - AtlantaNurse Clinician at Northside Hospital - Atlanta