Rachel Estrella
Phoenix,AZ
Summary
Customer Service and Training professional with over 15 years of experience. Versatile, results oriented team leader who excels in interacting and communicating with people of all ages and backgrounds. Goal Driven multitasker with diversified skills in Training and Leadership. Highly organized, works independently, collaborative, proactive, punctual, and always maintains a positive attitude.
Overview
16
16
years of professional experience
Work History
Underwriting Assistant
State Farm
01.2024 - Current
- Maintained a high level of professionalism in all interactions with clients, ensuring that their needs were met in a timely and satisfactory manner.
- Managed a diverse caseload of applications, efficiently organizing workload to meet tight deadlines without sacrificing quality or accuracy.
- Provided excellent customer service to agents and brokers, fostering strong relationships and facilitating timely communications on policy updates.
- Aided in training new Underwriting Assistants, sharing knowledge of company procedures and systems to ensure their successful integration into the team environment.
- Supported underwriters with thorough research and documentation, enabling informed decisions on coverage limits and premium pricing.
Autonomous Vehicle Test Operator
Cruise
01.2023 - Current
- As part of a team, complete rides, detailed ride reports and test multiple aspects of autonomous vehicles
- Perform ad hoc, delivery and other community supporting projects
- With high attention to detail, prioritize safety-first mindset and follow all safe work practices and policies.
Realtor/Transaction Coordinator
Mojica and Associates Real Estate
01.2021 - 01.2023
- Assisted clients throughout entire process of buying/selling/renting
- Remained in constant communication with all parties to ensure successful transaction
- Input and maintained Customer Relationship Management database.
P&C Outbound Onboarding Senior Specialist/New Member Acquisition
USAA
01.2018 - 01.2020
- Assisted military members and their families with membership onboarding
- Verified pertinent data
- Carefully serviced and facilitated product sales through phone communication
- Broadened and retained member relations through needs analysis and provided advanced customer service
- Provided advanced and empathetic customer service including assisting with opening and closing bank.
Learning and Development Specialist
Money Management International
01.2008 - 01.2015
- Designed and executed training and orientation programs from
- Prioritized tasks and shifted schedules
- Responsible for supervision of employees for the duration of the training session(s)
- Provided individualized feedback to trainees to support the company mission and enhance development
- Maintained training materials, updated curriculum
- Creatively scaled complex processed for comprehension.
Education
High School Diploma -
Rio Grande High School
Albuquerque, NMSkills
- Customer Service
- Computer Skills
- Customer Relations
- Professional Communication
- Learning Management Systems
- Training delivery
- E-Learning Platforms
- Strong organizational skills
Timeline
Underwriting Assistant
State Farm
01.2024 - Current
Autonomous Vehicle Test Operator
Cruise
01.2023 - Current
Realtor/Transaction Coordinator
Mojica and Associates Real Estate
01.2021 - 01.2023
P&C Outbound Onboarding Senior Specialist/New Member Acquisition
USAA
01.2018 - 01.2020
Learning and Development Specialist
Money Management International
01.2008 - 01.2015
High School Diploma -
Rio Grande High School
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