Diego Prospero
San Rafael,CA
Summary
Dynamic leader with proven success at Metro by T-Mobile, enhancing customer satisfaction and team performance. Expert in staff training, problem-solving, and streamlining processes for efficiency. Skilled in fiber optic technology and customer service, achieving significant improvements in network performance and client satisfaction. Adaptable and results-oriented, with a focus on continuous improvement and effective feedback delivery.
Overview
4
4
years of professional experience
Work History
CSR Supervisor
Metro by T-Mobile
02.2023 - 11.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Promoted a positive work environment by fostering open communication among the CSR team members.
- Streamlined processes for faster issue resolution, leading to improved customer experiences.
- Ensured compliance with company policies and procedures by effectively managing the CSR team''s daily activities.
- Developed and implemented performance metrics to monitor and evaluate CSR team success.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
Fiber Optic Installer Technician
Total Play
04.2021 - 01.2023
- Enhanced client satisfaction with timely completion of fiber optic installation projects.
- Conducted thorough site inspections prior to installation, identifying potential challenges and planning appropriate solutions.
- Streamlined workflow by effectively prioritizing tasks during the fiber optic installation process.
- Improved network performance by installing and maintaining fiber optic cables for various clients.
- Utilized specialized tools such as optical power meters, fusion splicers, and OTDRs to ensure accurate measurements during installations or maintenance procedures.
Education
No Degree - Software Development Engineering
Universidad Del Valle De Mexico
Mexico11-2026
Skills
- Staff training and development
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Active listening
- Adaptability and flexibility
- Continuous improvement
- Call center operations
- Feedback delivery
Languages
Spanish
Native or Bilingual
Timeline
CSR Supervisor
Metro by T-Mobile
02.2023 - 11.2024
Fiber Optic Installer Technician
Total Play
04.2021 - 01.2023
No Degree - Software Development Engineering
Universidad Del Valle De Mexico
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