Diego Ramirez
Elgin,IL
Summary
Dynamic banking professional with proven success at PNC, excelling in relationship building and cross-selling. Leveraged bilingual skills to enhance customer education and satisfaction, driving revenue growth through strategic sales initiatives. Recognized for conflict resolution and delivering exceptional service, consistently achieving targets and fostering lasting client relationships.
Overview
9
9
years of professional experience
Work History
Branch Banker
PNC
08.2022 - 02.2026
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Increased company revenue Number% by selling various investment products.
- Identified customer desires and goals through needs-based sales tactics.
- Opened new accounts and made changes to existing accounts.
Teller
PNC
02.2021 - 08.2022
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Maintained friendly and professional customer interactions.
- Trained new hires on customer service policies and procedures.
- Cross-sold credit cards, loans and other bank products.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Educated customers on use of banking website and mobile apps.
Brand Representative
Abercrombie & Fitch
09.2016 - 11.2018
- Developed and executed promotional campaigns to drive brand awareness and sales.
- Collaborated with sales staff to identify target customers, promote products and increase sales.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
Education
Bachelor of Science - Business Administration
University of Illinois At Chicago
Chicago, IL05.2020
Skills
Relationship builder
Public relations
Sales
Conflict resolution techniques
Bilingual
Customer education
Cross-selling expertise
Languages
Spanish
Native or Bilingual
Timeline
Branch Banker
PNC
08.2022 - 02.2026
Teller
PNC
02.2021 - 08.2022
Brand Representative
Abercrombie & Fitch
09.2016 - 11.2018
Bachelor of Science - Business Administration
University of Illinois At Chicago