Diego Ramirez Millan

• Assisted customers with service inquiries and vehicle maintenance recommendations.
• Managed service appointments and coordinated technician schedules effectively.
• Communicated with customers regarding vehicle issues and service updates clearly.
• Processed service orders and maintained accurate documentation for customer records.
• Collaborated with technicians to ensure timely completion of services and repairs.
• Upsold additional products or services when appropriate.
• Provided exceptional customer support, addressing concerns and resolving issues promptly.
• Educated customers on vehicle care and maintenance best practices consistently.
• Monitored inventory levels of parts and supplies to facilitate smooth operations.
• Promptly responded to customer inquiries via phone, email or in person.
• Provided accurate estimates of repair costs, labor times and parts prices to customers.
• Prepared invoices for services rendered and collected payments from customers.
• Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
• Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
• Developed and maintained strong relationships with customers to ensure repeat business.

• Diligently maintained safety and quality standards.
• Completed product assembly according to standardized procedures.
• Inspected and repaired products to meet project expectations.
• Moved items between machines, conveyors and transport equipment to meet production needs.
• Examined final products for conformance with quality and design standards.
• Wrapped items, placed in boxes and added proper labeling to prepare for shipment.
• Used hand and power tools to perform operational and routine tasks.
• Maneuvered forklift over and around loaded pallets, boxes and other materials.
• Unloaded incoming items from trucks and rail cars and transported materials to staging area.
• Inspected lifts before use to prevent damage to goods.
• Inspected work areas after each shift to ensure proper cleanliness and organization.
• Troubleshot and resolved malfunctions with sprayers and other equipment.
• Worked around in-operation machinery and with disassembled machinery to remove build-up and restore surfaces to desired cleanliness.

• Kept shop area neat and clean by removing debris and safely disposing of used oil.
• Documented all work performed on repair orders, submitting reports for implementation into corporate system.
• Rotated tires and checked brakes on vehicles.
• Performed complete vehicle maintenance inspections, including tires, brakes and all fluid levels.
• Adjusted tire pressure on vehicles and warned customers of leaks and tire damage.
• Checked all fluids and maintenance-related parts and topped off or replaced as needed.
• Answered questions regarding vehicle maintenance and recommended necessary repair work to keep vehicles operating properly.
• Drained motor oil, changed oil filters and greased chassis fittings.
• Examined vehicles to estimate repair costs and obtained customers' approval to perform repairs.
• Communicated with customers regarding status of service work and estimated time frame for completion
• Trained and guided employees on correct methods for performing different repairs and maintenance services.

• Waxed the exterior of vehicles and removed it with a soft cloth, buffing to a brilliant shine.
• Vacuumed car interiors to remove any dirt and debris.
• Cleaned car and truck windows and windshields to get rid of water spots.
• Used steam cleaning equipment to remove dirt from the engine and engine compartment.
• Inspected vehicles prior to service and immediately afterwards to make sure there was no damage.
• Notified supervisors of faulty operations and defective materials.
• Verified proper stickers and plates were attached to vehicle to establish status of vehicle
• Drove vehicles to and from workshops or customers' workplaces or homes.

Responsible for keeping theaters safe and clean from hazards such as spills, obstacles and broken seats. Clean bathroom grounds and restock anything necessary. When on podium duty, I greet costumers with positive attitude and give directions to their movie. Collaborated with groups and once in a while take lead to increase work productivity.

• Trained employees in proper operational procedures and shared company policies and regulations.
• Reviewed inventory, assessed needs and placed orders to keep stock available for employees.
• Listened to customer feedback and responded to maintain or improve processes.
• Created work schedules to provide quality service to customers as well as maintain employee satisfaction.

• Cleaned various work areas by mopping, vacuuming and performing to keep facility professional and organized.
• Answered questions and provided accurate information to customers and family members.
• Cleaned vehicle external areas by hand, brush or by operating and washing equipment to preserve exterior.
• Inspected vehicles thoroughly to recommend changing of auto parts, painting and other necessary services
• Vacuumed car interiors to remove any dirt and debris.
• Washed various vehicles each day for dealership.
• Contacted service manager immediately to address customer issues.
• Drove vehicles to and from workshops or customers' workplaces or homes ..