Diego Resendiz
Redwood City ,CA
Summary
Dynamic and goal-oriented professional with a strong foundation in leadership, communication, and technical skills. Leveraging experience in team management, conflict resolution, and customer satisfaction, I excel in driving team success and mentoring others to reach their full potential. With an academic background in accounting, business principles, economics, and information systems, I bring adaptability, problem-solving abilities, and a results-driven mindset to every challenge.
Overview
1
1
year of professional experience
Work History
Aquatic Supervisor, Team Manager, and Instructor
Kings Swim Academy
San Carlos & San Mateo, CA
12.2023 - Current
- Settled disputes or helped solve other customer concerns.
- Provided comprehensive training for new employees on facility policies and procedures.
- Resolved customer complaints regarding pool services in a timely manner.
- Sought out opportunities to improve service levels and corrected problems.
- Enforced adherence to all rules and regulations by patrons while using the facility.
- Monitored chemical levels in pools to ensure safe pH balance was maintained.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Provided guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.
- Delegated work assignments and prioritized tasks.
Education
Associate of Science - Business Administration 2.0
Foothill College
Los Altos Hills, CA06-2025
High School Diploma -
Menlo-Atherton High School
Atherton, CA06-2023
Skills
- Strong Communication
- Public speaking capabilities '
- Adaptability and Flexibility
- Customer service experience
- Conflict Resolution
- Goal-oriented and self-motivated
Languages
Spanish
Native/ Bilingual
Accomplishments
- Seal of Biliteracy
Timeline
Aquatic Supervisor, Team Manager, and Instructor
Kings Swim Academy
12.2023 - Current
Associate of Science - Business Administration 2.0
Foothill College
High School Diploma -
Menlo-Atherton High School
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