Diego Rivas
Miami,FL
Summary
Professional representative with robust experience and strong commitment to delivering exceptional results. Effective at collaborating within teams and adapting to changing needs to ensure reliability and success. Skilled in communication, problem-solving, and customer relations, with focus on achieving impactful outcomes. Valued for proactive approach, integrity, and ability to build lasting professional relationships.
Overview
6
6
years of professional experience
Work History
Digital Engagement Representative
GE Appliances, A Haier
Louisville, KY
12.2024 - Current
- Conducted market research to inform strategic decision-making related to product development.
- Mentored junior associates, fostering professional growth and enhancing team performance through knowledge sharing.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
Remote Corporate Customer Service Representative
HCOA Fitness
Miami, Florida
05.2022 - 09.2024
- Resolved customer issues promptly and courteously via phone, email or chat.
- Followed up with customers to ensure satisfaction with service provided.
- Performed data entry tasks for customer accounts.
- Identified opportunities to improve customer experience through feedback from clients.
- Answered incoming calls promptly and professionally in accordance with established procedures.
- Handled escalated calls from other representatives as needed.
- Processed returns and exchanges according to company policies and procedures.
- Utilized problem-solving skills to resolve complex customer issues.
- Responded to emails in a timely manner while providing relevant answers.
- Conducted outbound calls to follow up on open cases or pending items.
- Monitored team performance metrics such as call volume, resolution time and customer satisfaction ratings.
- Provided support for special projects as assigned by management team.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collaborated closely with store managers and upper management to ensure correct adherence to POS procedures.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Sales/Backroom Associate
TJ Maxx Department store company
Miami, FL
09.2021 - 02.2022
- Skilled in managing warehouse duties, advising on warehouse operations, and excelling as a cashier.
- Maintained a clean, neat and organized stockroom environment.
- Assisted in unloading and stocking merchandise from delivery trucks.
- Organized backroom according to store policies and procedures.
Sales Associate
Sur La Table: Cookware, Cutlery, Dinnerware, Bakeware
Miami, FL
05.2021 - 08.2021
- Demonstrated versatility by performing cashier duties, providing customer service and sales support, as well as managing inventory.
- Proficient in opening and closing cash registers.
- Provided accurate information about products, prices and services.
Sales Associate
Burlington Coat Factory, Inc
Miami, FL
10.2020 - 04.2021
- Handled cashier duties, customer service, and trained in opening and closing cash registers.
- Greeted customers and provided exceptional customer service.
Education
High School Diploma -
Miami Senior High School
Miami, FL06-2020
Skills
- POS systems
- Microsoft office Software
- Remote Office Availability
- Data Entry
- CRM Software
- SalesForce
- Bazaarvoice
- Leadership
- Computer Skills
- Customer Service
- Fluent Spanish and English
- Organization and Time Management
Languages
Spanish: Native/ Bilingual
English: Full Professional
Timeline
Digital Engagement Representative
GE Appliances, A Haier
12.2024 - Current
Remote Corporate Customer Service Representative
HCOA Fitness
05.2022 - 09.2024
Sales/Backroom Associate
TJ Maxx Department store company
09.2021 - 02.2022
Sales Associate
Sur La Table: Cookware, Cutlery, Dinnerware, Bakeware
05.2021 - 08.2021
Sales Associate
Burlington Coat Factory, Inc
10.2020 - 04.2021
High School Diploma -
Miami Senior High School