Diego Rodriguez

Bowie,United States

Summary

A dedicated and customer-focused professional with a strong proficiency in active listening, fluency in the Spanish language, and a proven ability to resolve complex issues through problem-solving. I possess exceptional interpersonal skills that enable effective communication and relationship-building, and I consistently demonstrate unwavering attention to detail in all tasks. With a genuine commitment to delivering outstanding customer service and fostering positive customer relations, I am well-equipped to contribute to a diverse range of roles and industries.

Work History

Customer Support and Salesman

Amaya Roofing LLC

Oxon Hill

Worked with sales team to identify customer needs and recommend solutions, resulting in 25% increase in revenue.
Responded to customer requests for products, services, and company information.
translated complex issues into simple language that non-English speakers can understand.
Resolved concerns with products or services to help with retention and drive sales
Offered advice and assistance to customers, paying attention to special needs or wants.

Sales Associate And Marketing

DGsigns And Graphics

Beltsville

Implemented strategic sales and marketing techniques that consistently exceed monthly targets, resulting in a 20% increase in overall revenue
.Cultivated and maintained strong relationships with existing clients, resulting in a 30% increase in repeat business
Supported sales staff by providing market trends, account analyses, and new product information.
Translated business websites to support international expansions

Window Tint Installer

Window Tinting And Covering Experts

Capitol Heights

Generated service tickets, maintained account records, and efficiently closed work orders.
Proficiently sourced and verified windshields and windows tailored to various vehicle makes and models, conducting meticulous defect assessments before installation.
Handled payment transactions with precision and accuracy for services rendered.
Conducted thorough research to strategically plan and optimize delivery routes, ensuring punctual service and enhancing overall customer satisfaction.

Education

High School Diploma -

Oakland Mills High School

Columbia, MD

05.2024

Skills

Active Listening
Spanish Language
Problem-solving
Interpersonal
Attention to detail
Customer Relations

Leadership
Technical understanding
Service and supply support
Payment Processing
Productivity and Safety Improvement
Project Management

Languages

Spanish

Native or Bilingual

Timeline

Customer Support and Salesman

Amaya Roofing LLC

Sales Associate And Marketing

DGsigns And Graphics

Window Tint Installer

Window Tinting And Covering Experts

High School Diploma -

Oakland Mills High School

Similar Profiles

Kyle K MartinKyle K Martin

Customer Service Representative/ Salesman at Tops LumberCustomer Service Representative/ Salesman at Tops Lumber

Maximiliano FrumentoMaximiliano Frumento

Salesman - Customer Service at Luna HogarSalesman - Customer Service at Luna Hogar

Aiana BennettAiana Bennett

<ul><li>Skilled Customer Service Representative supporting the SBA contract at Upslope Advisors, with a proven track record of resolving complex escalated inquiries, routing requests accurately, and delivering policy-compliant solutions while consistently exceeding performance metrics.</li><li>Respond to escalated customer inquiries via phone or email related to SBA programs (e.g., Disaster Loans, PPP, EIDL).</li><li>Assess customer requests and route them to the appropriate department or specialist based on the nature of the inquiry.</li><li>Analyze customer concerns and provide accurate, case-specific solutions in a timely and professional manner.</li><li>Interpret and explain SBA procedures and regulatory guidelines clearly to customers with varying levels of understanding.</li><li>Document all customer interactions thoroughly and accurately in the SBA’s case management system.</li><li>Escalate unresolved or highly complex issues to Tier 3 support or the appropriate technical teams.</li><li>Meet or exceed performance metrics, including first-call resolution, response time, and customer satisfaction.</li><li>Stay current on SBA policies and federal program changes through required training and regular internal updates.</li></ul> at Upslope Advisors<ul><li>Skilled Customer Service Representative supporting the SBA contract at Upslope Advisors, with a proven track record of resolving complex escalated inquiries, routing requests accurately, and delivering policy-compliant solutions while consistently exceeding performance metrics.</li><li>Respond to escalated customer inquiries via phone or email related to SBA programs (e.g., Disaster Loans, PPP, EIDL).</li><li>Assess customer requests and route them to the appropriate department or specialist based on the nature of the inquiry.</li><li>Analyze customer concerns and provide accurate, case-specific solutions in a timely and professional manner.</li><li>Interpret and explain SBA procedures and regulatory guidelines clearly to customers with varying levels of understanding.</li><li>Document all customer interactions thoroughly and accurately in the SBA’s case management system.</li><li>Escalate unresolved or highly complex issues to Tier 3 support or the appropriate technical teams.</li><li>Meet or exceed performance metrics, including first-call resolution, response time, and customer satisfaction.</li><li>Stay current on SBA policies and federal program changes through required training and regular internal updates.</li></ul> at Upslope Advisors

Daniel BirdDaniel Bird

Senior Customer Support Specialist/Customer Support Specialist at Berkheimer Automotive Paint & SupplySenior Customer Support Specialist/Customer Support Specialist at Berkheimer Automotive Paint & Supply