Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diego Rodriguez Higuera

Roselle,USA

Summary

Extensive experience in managing organization networks, and infrastructure to adapt it to the needs of your business. Implementation and administration of Windows & Linux servers and their services within public and private entities. Implementation of SAN storage solutions and Backup solutions in physical and virtual environments Ensuring quality and performance in the operation of the company's network and service infrastructure. Extensive experience in the administration and implementation of perimeter security solutions and networks at the LAN and WAN level, as well as the behavior analysis of technological services using SIEM tools. Design, implementation, and administration of Active Directory Systems Perimeter Security Infrastructure. Administration, control, and Security of Networks. Information Security and Privacy Model. IT Architecture - Interoperability in Information Systems. Excellent time management and organization skills with the ability to pay attention to detail and maintain a high level of quality work Excellent interpersonal skills and can work in a team environment with a collaborative mindset Strong work ethic with the ability to work under pressure, manage multiple tasks concurrently and adapt to changes with flexibility. Bilingual (Spanish - English), Excellent Spanish oral communication and technical writing. Proficient English oral communication and technical writing. Willing to relocate: Anywhere Authorized to work in the US for any employer

Overview

17
17
years of professional experience

Work History

IT Network Engineer

Veterinary Emergency Group
01.2022 - Current
  • Monitor, support, evaluate and maintain Enterprise Network and our VoIP Telecom infrastructure Cisco Meraki - RingCentral and Dialpad Platforms
  • Creation, deployment architecture of new hospital Cisco Networks and telephone and voicemail extensions, routing extensions to appropriate locations and updating information as required
  • Travel for new Hospital Openings with occasional trips to remote offices around the country
  • Assist the Lead Network Engineer in enforcing network security as a priority throughout all of our networks
  • Troubleshoot end-user issues as needed
  • Assist in the implementation of technologies and platforms supporting a complex corporate data and voice infrastructure
  • Ensure high availability of enterprise voice and data platforms that support internal employee business functions and external customer contact on a 24/7 basis
  • Troubleshoot and remediate 1st & 2nd level issues impacting the operation of the corporate voice, network, and data infrastructure
  • Available to support, troubleshoot & solve infrastructure/Helpdesk issues at all times while being required to jump on any and all issues pertaining to Hospital operations
  • Flexibility to help support the day-to-day Helpdesk issues when the team is traveling to set up new sites & we are short on coverage
  • Serve as one of the primary points of contact for telecommunication carriers + service providers and coordinate circuit design, provisioning, installation, and troubleshooting
  • Assist with planning and implementing systems and network integrations
  • Document the design, operation, and troubleshooting of technology platforms and procedures
  • Ensure that all project work is reviewed and meets quality & accuracy requirements
  • Assist with the maintenance of our disaster recovery/business continuity plan.

IT Infrastructure Engineer - Contract

SkySystems/Wipro Services to Novartis
03.2023 - 12.2023
  • Install, Deploy, configure and Support Windows virtual environment over VmWare through Ciber Ark PAM security platform along with standards recommendation for workstations, laptops, and printing
  • Install, Deploy, configure and Support Windows servers and machines for enrollment and windows app installation and updates through SCCM and Intone along with WSUS service for Dev and Prod environment
  • Maintain well documented Computer Network within the organization
  • Establishing structure and user guidance for infrastructure and its capabilities
  • Manage, configure, parameterize update, and monitor backup Comvault backup Manager Solution ensuring the realization, integrity, custody, and availability of backups of information from computer equipment, information systems, and other available technology services
  • Creating detailed project plans for new system designs and roll outs.

IT Network - Infrastructure Engineer

Campbell Group Associates
08.2021 - 05.2022
  • Manage, configure, diagnose, evaluate and update the Cisco Network, WatchGuard EcoSystem, and computing infrastructure Physical and virtual over VMWare and Hyper-v, Install, Configure and Maintain well documented Computer Network within the organization
  • Establishing structure and user guidance for network and its capabilities
  • Install Configure and Support Telephone system and voicemail operations, Maintain and Oversee phone system configuration and functions
  • Handle all adds/moves and changes
  • Assist with and be versed in cyber security threats, viruses, and phishing scams
  • Work with Crowdstrike to bring threat to resolution and Manage, configure, and parameterize updates and attention to incidents with Trend Micro Email Solutions
  • Maintain standards recommendation for workstations, laptops, and printing
  • Update standards sheet and recommend replacement of obsolete equipment and elaborate procedures, formats, and guides necessary to carry out the administration, maintenance, monitoring, and follow-up of the information security systems and the physical and virtual infrastructure
  • Diagnose and Troubleshoot network User issues and problems
  • Problem Resolution accurately and as quickly as possible
  • To Resolve Network Issues, must maintain relationships with Consultants who will assist in the development of sound network architecture and who are readily available
  • Manage, configure, parameterize update, and monitor backup Acronis Manager Solution ensuring the realization, integrity, custody, and availability of backups of information from computer equipment, information systems, and other available technology services
  • Be prepared to 'spin up' a new server in case of failure.

Lab Technician

Symrise
04.2021 - 11.2021
  • Compound formulas for both perfumers and application sample requests
  • Maintain a continuous supply of raw materials needed for the manufacturing of products and an organized station
  • Prepare reports and samples that lead to the timely completion of profiles
  • Maintain a neat and organized laboratory notebook to demonstrate sample preparation and other tasks
  • Work following proper safety protocols
  • Understand and execute all requirements for ISO 9001
  • Remain accountable for all defined responsibilities as defined by ISO 9001 process flows
  • Practice with extreme accuracy-test methods and perform the appropriate laboratory evaluations to ensure stability, efficacy, and quality of developed products
  • Ability to understand and carry out instructions furnished in written, oral, or diagram form
  • Compounding formulas for perfumes, as well as an application technician (preparing client application and sample requests)
  • Ability to multitask, problem-solve, and meet project deadlines for optimal results and sooner results
  • Ability to work cohesively in a collaborative lab environment promoting teamwork and/or work independently
  • Maintain a neat and organized work area
  • Maintain materials and bases for stock and report non-updated/expired materials and bases.

External Information Technology Consultant

Quality and Protection Group LTDA
01.2019 - 10.2020
  • Ensuring the most cost-effective and efficient use of servers
  • Suggesting and providing IT solutions to business and management problems for clients
  • Analyzing and resolving faults, ranging from a major system crash to intermittent issues
  • Undertaking routine preventative measures and implementing, maintaining and monitoring network security, particularly if the network connects to the internet
  • Providing training and technical support for users with varying levels of IT knowledge and competence
  • Working closely with customer staff and collaborating with other IT staff
  • Planning and implementing future IT developments and undertaking project work with the best practices like ITIL to guarantee the right implementation and management
  • Designed and delivered mission-critical infrastructure to maintain consistent availability and performance
  • Provided status updates to keep upper management informed and to reach goals
  • Administered application stacks and executed performance tuning to optimize session performance by eliminating performance bottlenecks
  • Exceeded customer satisfaction by finding creative solutions to problems.

Pre-Sales Engineer and Customer Service

Atentus
01.2018 - 11.2018
  • Pre-sales and after-sales of monitoring solutions from New Relic, Riverbed, and Cloudflare manufacturers
  • Administration of Linux operating systems (Debian and Centos) and Windows Server and Desktop Operating Systems, Networks (Administration of Cisco and Mikrotik, DNS configuration, routing protocol and VPN)
  • Configuration of Linux & Windows Servers (Creation of RAID and installation of hypervisor)
  • Evaluated each application for scalability, performance metrics and load balancing
  • Performed test scripts and improvements such as correlation, parameterization and error handling with client applications in Colombia and Peru such as Banks, Universities and cell phone companies with tools such as New Relic, Riverbed, and automated robotic monitoring solutions using scripts programming in HTML, Php / Asp or Java, JavaScript (frameworks)
  • Worked with off-site teams to complete timely tests and facilitate smooth product releases
  • Performed extensive user interface testing in mobile devices, including Windows, Android and iOS.

IT System - Security - Network Engineer

Unidad de Restitución de Tierras
10.2013 - 09.2017
  • Design, implementation, administration and support Tier 2 and Tier 3 for 2 Main Data Centers and 24 Secondary Data Centers nationwide
  • Manage, configure and update Firewall, Web Security Appliance, Database Appliance, Advanced Security Appliance, Strong Authentication Appliance, SIEM platform, and dual-factor tokens from manufacturers such as Fortinet, SonicWall, Sophos, Cisco
  • Manage, configure, parameterize update, and monitor backup solutions Veeam, Dell Netvault ensuring the realization, integrity, custody, and availability of backups of information from computer equipment, information systems, and other available technology services
  • Installing, configuration and supporting Servers Dell R Series, Blade Enclosure M series and VRTX Servers and storage and HPE servers, EMC SAN solutions over 3 PB, and Backup Solutions working knowledge of iSCSI/FC
  • Design, Installation, Management and support for Hypervisors environments with 100+ VM over HyperV and Vmware
  • Manage, configure, and parameterize updates and attention to incidents in the Antivirus system and its web protection and DLP modules for 3000+ users
  • To elaborate procedures, formats, and guides necessary to carry out the administration, maintenance, monitoring, and follow-up of the information security systems and the physical and virtual infrastructure applying the guidelines given by the policies of Government Online for information systems and applications Web in terms of interoperability
  • Diagnose and evaluate the network and computing infrastructure, aimed at determining vulnerabilities in access to networks and applications, communications equipment, network switches Cisco and HPE, MPLS routers, and in general any equipment that has security commitments over LAN, WAN
  • Develop each specific task in design, evaluation and implementation in the security ecosystem, as well as the management of the various components of the technological infrastructure, virtualization, Active Directory Services such as DNS, DHCP, WSUS, storage solutions and backup solutions, as well as the establishment of the Information Security and Privacy Model for more than 3000 users
  • Documented all facets of technology department operations, including network infrastructure, licenses and FAQs, facilitating consistent responses and team operations
  • Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems with monitoring tools like Zabbix, PRTG and SolarWinds
  • Trained team members and users in newly implemented and emerging technology to enhance business productivity.

Infrastructure and Information Security Analyst

Canal Capital
02.2017 - 08.2017
  • Preparation of procedures, formats and necessary guides for the technology and network park
  • Administration, configuration, parameterization and updating of the perimeter security technology infrastructure such as Firewall, WAF, and other IT security device
  • Implementation, administration and maintenance of technological services (Internet, FTP, Active Directory, Virtualized Servers, Channel Websites) available and monitor them
  • Support the administration of the different physical and virtual servers of the Channel that are found in the Windows, VMware and Linux operating system platforms
  • Support the implementation with the quality methods of the security dimension and its corresponding specific ones specified in the framework of reference of the Business Architecture and indicated in the Strategic Plan of Information Technologies
  • To apply the good practices of technical norms and in the activities of implementation of the Model of Privacy and Security of the information of the strategy of Government Online
  • Designed, implemented and maintained security systems and controls
  • Audited networks and security systems to identify vulnerabilities.

IT Coordinator

Hamburguesas El Corral IRCC Ltda
12.2012 - 07.2013
  • Management and Control of Hardware Inventory for all the technological infrastructure of stores nationwide
  • Coordination of technical support, preventive and corrective maintenance at the National level
  • Inventory, Administration and Control of Mobile Communications and Technological Equipment for all users of the company
  • End user support in hardware, networking and communications requirements
  • Managed incoming and outgoing correspondence and packages to support smooth daily operations
  • Partnered with peers and cross-functional teams to align operations with targets and strengthen internal relationships
  • Created and implemented policies and procedures for effective practice management based in ITIL and Cobit.

IT Operations Specialist

Apitek Ltda
02.2011 - 12.2012
  • Design, installation and administration of High Range Wireless Connectivity Systems Administration - Radio Links
  • Installation and operation of Structured Cabling
  • Implementation, administration and management of Data Networks
  • Analyzed operational performance to identify pain points and provided actionable solutions to management
  • Completed various reports and analyzed each report to decide where improvements could be made
  • Identified operational and performance issues and worked with managers to resolve concerns
  • Reviewed system logs to determine usage levels, bandwidth, performance, and system security to target inefficiencies and implement appropriate solutions with ManageEngine OpManager.

IT Support Specialist

CN TECHNOLOGY
10.2006 - 01.2010
  • Supported new infrastructure planning and deployment to meet organizational expectations
  • Tackled troubleshooting and problem resolution to support end-user technical issues
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel
  • Updated and reconfigured existing and new computers with current software and operating systems
  • Preventive and Corrective Maintenance of Computers and Laptops
  • Support, Installation and operation of Networks and Structured Cabling
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed improvements in processes.

Education

Bachelor of Science - Systems Engineer

Unipanamericana
Bogota, Colombia

Associate of Science - Systems Analysis And Programming

Alexander Von Humboldt Corporation
Bogota, Colombia

Associate of Science - Architecture And Hardware of Computers

Corporate Technology Corporation
Bogota, Colombia

Certificate - CCNA Routing And Switching

Universidad Manuela Beltrán
Bogota, Colombia

Certificate - HPCORE/Distribution Network Technologies

HP Education
Bogota, Colombia

Certificate - Institutional Design For Information Security

Japan International Cooperation Agency (JICA)
Bogota, Colombia

Skills

  • Applications and Web Servers
  • Cloud Computing
  • VMware - Hyper-v
  • Cisco Meraki
  • Comvault - Veeam - NetVault
  • Crowstrike - Horizon
  • Disaster Recovery Plans
  • Network Design
  • Load Balancing
  • Leadership Experienced
  • Network Security
  • SAN & NAS Storage
  • Infrastructure Firewalls - WAF - SIEM
  • IT Architecture
  • Disaster Recovery
  • Wireless Networking
  • Data Center Management
  • Project Management
  • Performance Improvement

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

IT Infrastructure Engineer - Contract

SkySystems/Wipro Services to Novartis
03.2023 - 12.2023

IT Network Engineer

Veterinary Emergency Group
01.2022 - Current

IT Network - Infrastructure Engineer

Campbell Group Associates
08.2021 - 05.2022

Lab Technician

Symrise
04.2021 - 11.2021

External Information Technology Consultant

Quality and Protection Group LTDA
01.2019 - 10.2020

Pre-Sales Engineer and Customer Service

Atentus
01.2018 - 11.2018

Infrastructure and Information Security Analyst

Canal Capital
02.2017 - 08.2017

IT System - Security - Network Engineer

Unidad de Restitución de Tierras
10.2013 - 09.2017

IT Coordinator

Hamburguesas El Corral IRCC Ltda
12.2012 - 07.2013

IT Operations Specialist

Apitek Ltda
02.2011 - 12.2012

IT Support Specialist

CN TECHNOLOGY
10.2006 - 01.2010

Bachelor of Science - Systems Engineer

Unipanamericana

Associate of Science - Systems Analysis And Programming

Alexander Von Humboldt Corporation

Associate of Science - Architecture And Hardware of Computers

Corporate Technology Corporation

Certificate - CCNA Routing And Switching

Universidad Manuela Beltrán

Certificate - HPCORE/Distribution Network Technologies

HP Education

Certificate - Institutional Design For Information Security

Japan International Cooperation Agency (JICA)
Diego Rodriguez Higuera