Diego Roman
Conroe,TX
Summary
Security operations professional with experience supporting security operations across a 21-building corporate campus, combined with military medical training and operational experience as a Combat Medic. Experienced in security incident response, physical security, access control, video surveillance, Security Operations Center operations, investigations, policy enforcement, and personnel coordination. Brings additional life-safety capability through military medical training, deployment aid station duties, and medical overwatch during patrol operations.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Operations Supervisor
Allied Universal - ExxonMobil
Conroe, Tx
2024.07 - Current
- Oversee security operations across a 21-building corporate campus, maintaining a secure, professional, and service-oriented environment for employees, executives, visitors, and contractors.
- Serve as a primary point of contact for employees, visitors, executives, contractors, and site stakeholders, providing professional assistance while maintaining security policies and access requirements.
- Resolve security-related questions, concerns, and service issues through professional communication, active listening, problem-solving, and sound judgment.
- Serve as an escalation point for security incidents, suspicious activity, emergencies, and customer concerns requiring immediate attention.
- Balance security enforcement with customer service by explaining policies clearly, addressing concerns professionally, and utilizing de-escalation and conflict-resolution techniques when necessary.
- Coordinate security personnel and resources during incidents while maintaining situational awareness, clear communication, and professional interactions with involved parties.
- Utilize Genetec video surveillance, access control, credential systems, and Security Operations Center resources to monitor, investigate, and respond to security events.
- Support VIP and executive security operations, providing a high level of professionalism, discretion, responsiveness, and customer service during elevated security activities.
- Conduct and support security drills, emergency procedures, and readiness activities while coordinating with employees, security personnel, and site stakeholders.
- Prepare incident reports, operational documentation, security memoranda, and Excel-based tracking and reporting.
- Provide direction and coaching to security personnel regarding customer service standards, professional conduct, communication, incident response, and security procedures.
Combat Medic
Texas National Guard
Fort Worth, Tx
2018.09 - 2024.09
- Served as a primary medic at an aid station during deployment, supporting day-to-day medical operations, patient care, medical readiness, documentation, and coordination with medical personnel.
- Provided medical overwatch during patrol operations, maintaining medical readiness while monitoring the operational environment and remaining prepared to assess and provide medical support to personnel when required.
- Conducted patient assessments and applied established medical protocols to determine appropriate treatment, prioritization, and escalation of care.
- Maintained readiness of medical equipment, supplies, and treatment capabilities to ensure immediate availability during training and operational activities.
- Performed and trained on emergency medical procedures involving trauma, bleeding control, airway management, shock, fractures, burns, and other common battlefield and emergency conditions.
- Taught Combat Lifesaver (CLS) classes, instructing personnel in emergency medical procedures, casualty assessment, bleeding control, basic trauma care, and actions to take while awaiting higher-level medical support.
- Participated in field exercises and training scenarios designed to develop proficiency in emergency medical response, casualty care, evacuation procedures, and operational readiness.
Education
NREMT EMT-B - Emergency Medicine
U.S. Army Medical Center of Excellence
San Antonio, TX 2020.09 - 2020.10
Combat Medic Advanced Individual Training
U.S Army Medical Center of Excellence
San Antonio, TX 2019.10 - 2020.01
Conroe High School
Conroe, TxSkills
- Security Operations Physical Security Incident Response Access Control Security Investigations Security Policy Enforcement Security Patrols Incident Escalation Emergency Response VIP Security
- Medical & Emergency Patient Assessment Trauma Response Triage Stabilization Emergency Medical Care Medical Overwatch Aid Station Operations Medical Readiness
Certification
- First Aid, ExxonMobil Corporate Headquarters, Spring, TX, 05/01/24
- Advanced Bleeding Control, ExxonMobil Corporate Headquarters, Spring, TX, 05/01/24
- Texas Security Officer Level II Training, TOPS, 10/01/22
- EMT-B, San Antonio, TX, 10/25/20
- BLS, American Heart Association, Marietta, OK, 04/02/23
Awards
- Army Achievement Medal - 2020, 2021, 4x2024
- Army Commendation Medal - 2024
Timeline
Operations Supervisor
Allied Universal - ExxonMobil
2024.07 - Current
NREMT EMT-B - Emergency Medicine
U.S. Army Medical Center of Excellence
2020.09 - 2020.10
Combat Medic Advanced Individual Training
U.S Army Medical Center of Excellence
2019.10 - 2020.01
Combat Medic
Texas National Guard
2018.09 - 2024.09
Conroe High School