Diego Salas
El Paso,TX
Summary
Accurate and dedicated Senior Loan Processor who evaluates financial documentation and promotes positive client interactions. Excellent customer service experience, works exceptionally well in fast-paced environments driven by tight deadlines. Employs critical eye toward document details and customer information to avoid errors and promote efficiency. Responsible for typing large loan contracts such as auto refinance, purchase of new or used vehicles, RV purchases and boats.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Loan Processor
First National Bank Texas
12.2022 - Current
- Enhanced customer satisfaction with timely and accurate loan processing, maintaining clear communication throughout the process.
- Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
- Maintained compliance with federal regulations by meticulously reviewing all loan documents, ensuring accuracy, and completeness.
- Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
- Consistently met or exceeded monthly performance metrics, contributing to overall team success in achieving departmental goals.
Bilingual Financial Associate Call Center
Fidelity Investments
03.2022 - 11.2022
- Developed strong relationships with clients through consistent communication and exceptional customer service skills.
Medicare Specialist Call Center
Choice Health (ALIGHT)
07.2021 - 03.2022
- Enhanced overall customer experience with empathetic listening and clear communication during interactions.
- Maintained up-to-date knowledge of Medicare regulations, contributing to compliant department operations.
- Educated patients on their benefits, coverage limits, and rights under the Medicare program, empowering them to make informed decisions about their healthcare needs.
Insurance Sales Agent
Fred Loya Insurance
09.2017 - 04.2021
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Enhanced sales pipeline by targeting potential customers in various markets and utilizing effective marketing strategies.
- Expanded client base by generating referrals from satisfied customers and networking within the community.
- Improved sales performance by staying current on industry trends, product offerings, and competitor strategies.
Education
Associate of Arts - Business
El Paso Community College
El Paso, TX12.2013
Skills
- Excellent Customer Service skills
- Excellent Verbal and Written Communication
- Strong attention to detail
- Effective Time Management
- Customer Service
- Loan Servicing
- Application preparation
- Proficient in [Software]
- Loan Origination System Usage
- Loan Processing Proficiency
- Clear Communication Abilities
- Information Verification
- Loan Closing Familiarity
Certification
- General Lines
- Life and Health
Job Interest
Seeking a position as a Contact Center Representative at GECU
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Senior Loan Processor
First National Bank Texas
12.2022 - Current
Bilingual Financial Associate Call Center
Fidelity Investments
03.2022 - 11.2022
Medicare Specialist Call Center
Choice Health (ALIGHT)
07.2021 - 03.2022
Insurance Sales Agent
Fred Loya Insurance
09.2017 - 04.2021
Associate of Arts - Business
El Paso Community College
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