Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diego Sanchez

Pembroke Pines

Summary

Dynamic and results-driven professional with a strong background in customer service and teamwork, honed at I Heart Mac And Cheese. Proven ability to resolve conflicts and enhance customer loyalty through effective problem-solving and product knowledge. Committed to maintaining a clean and efficient work environment while supporting team goals.

Experienced with teamwork, contributing to seamless daily operations and collective success. Utilizes strong communication skills to enhance team efficiency and resolve issues promptly. Track record of reliability and adaptability, ensuring consistent support and positive outcomes.

Overview

4
4
years of professional experience

Work History

Team Member

I Heart Mac And Cheese
08.2023 - 01.2025
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Customer Service Representative

Pressure Washing Pros
03.2021 - 05.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

West Broward High School
Pembroke Pines, FL
05-2025

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Collaboration and teamwork
  • Cleaning
  • Flexible schedule
  • Leadership qualities
  • Heavy lifting
  • Goal setting and achievement
  • Product knowledge

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Team Member

I Heart Mac And Cheese
08.2023 - 01.2025

Customer Service Representative

Pressure Washing Pros
03.2021 - 05.2022

High School Diploma -

West Broward High School

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