DIEGO SEPULVEDA

To secure a rewarding and challenging position with growth potential and advancement opportunities. Customer- focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Goal-oriented and brings comprehensive experience maintaining customer satisfaction and contributing to company success. Commended for delivering excellent customer service. Strong communication and interpersonal skills Strong team player who can work independently Enjoys working with and helping others Organized and self-motivated

• Able to provide excellent customer service Dependable, punctual, and flexible . Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention. Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts. Initiated friendly conversation with customers to determine level of assistance required. Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment. Satisfied customers by topping off drinks and offering condiments, napkins and other items. Provided exceptional service to high volume of daily customers. Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary. Greeted guests and answered questions about valet service, directions and local attractions. Train new hires the tasks and skills necessary to succeed. Parked and retrieved guest vehicles quickly to avoid long wait times. Spanish: Full Professional