Diego Suris-Rodriguez
Frederick,MD
Summary
Experienced IT specialist in clinical systems support with a strong emphasis on Linux operations. Skilled in Red Hat Enterprise Linux (RHEL) and adept at troubleshooting and infrastructure analysis. Effective in cross-functional collaboration with Clinical Applications and Field Support teams to address technical challenges. Committed to providing reliable customer service in fast-paced environments.
Overview
7
7
years of professional experience
Work History
IS Field Support Specialist
RadNet
Frederick, USA
02.2024 - Current
- Provided onsite and remote support for clinical IT systems, ensuring optimal hardware and software functionality.
- Communicated with local leadership and staff to address ongoing needs and resolve active issues.
- Monitored service tickets and projects, documenting troubleshooting steps and resolutions in tracking system.
- Managed multiple issues and short-timeline projects, maintaining attention to detail and professionalism.
- Assisted with installation, relocation, configuration, and usability of clinical hardware and software.
- Analyzed system performance and recommended improvements to enhance reliability.
- Evaluated imaging site systems to identify new issues and support operational efficiency.
DevSecOps Engineer
Echostar
Gaithersburg, USA
03.2022 - 07.2022
- Troubleshot application and server issues in Linux-based systems and CI/CD infrastructure.
- Implemented monitoring tools to enhance system health tracking and improve uptime.
- Supported AWS infrastructure and automation pipelines through hands-on assistance.
- Collaborated with cross-functional teams to resolve incidents and streamline operational workflows.
DevOps Engineer
Care First Blue Cross Blue Shield
Washington, USA
05.2019 - 11.2021
- Served as the primary Linux resource supporting over 100 application teams during the enterprise transition from UNIX to Red Hat Enterprise Linux (RHEL), ensuring that applications converted smoothly with minimal disruption.
- Worked extended hours during critical migration windows to ensure UNIX and RHEL servers were fully supported by automation frameworks and production readiness.
- Collaborated with internal teams to support enterprise applications and operations.
- Installed and validated system packages via RPM, resolving dependency issues across environments.
- Worked closely with infrastructure and application teams to identify issues and develop solutions.
- Restored service in time-sensitive, mission-critical environments through effective problem-solving.
- Analyzed system behavior to determine root causes and implemented corrective actions.
- Developed and maintained Ansible playbooks to standardize configuration management and ensure consistent Linux system builds.
- Acted as the Ansible platform product owner, responsible for installing and configuring Ansible on production servers, and integrating node servers through secure SSH key deployment.
- Led upgrades from Python 2 to Python 3, improving platform stability, security, and compatibility with modern Linux tooling.
Education
Bachelor of Science - Information Systems
University of Maryland Baltimore County
12.2018
Skills
- Red Hat Enterprise Linux (RHEL) & UNIX Systems
- Linux Troubleshooting & System Administration
- Infrastructure Analysis & Performance Monitoring
- RPM Package Management & Python Upgrades
- Hardware & Software Installation / Configuration
- End-User Support & Customer Service
- Ticketing Systems, Documentation & Issue Resolution
- TCP/IP Fundamentals & Secure Connectivity (SSH)
- Critical Thinking & Problem Determination
- Cross-Team Collaboration in Mission-Critical Environments
Timeline
IS Field Support Specialist
RadNet
02.2024 - Current
DevSecOps Engineer
Echostar
03.2022 - 07.2022
DevOps Engineer
Care First Blue Cross Blue Shield
05.2019 - 11.2021
Bachelor of Science - Information Systems
University of Maryland Baltimore County