James Stackhouse
Summary
Results-driven Field Support Representative with a proven track record at Saronic Technologies, a pioneering force in redefining maritime superiority. Adept at providing exceptional technical support, I specialize in ensuring the seamless integration of advanced sensors, surveillance systems, and communication technologies to empower naval and maritime forces. With a customer-centric approach, I excel in troubleshooting, resolving issues promptly, and fostering lasting client relationships.
Skilled in conveying technical concepts in a clear and accessible manner, I actively contribute to the success of Saronic Technologies by ensuring clients maximize the value of our technology. A forward-thinking professional, I stay abreast of industry trends and emerging technologies, positioning myself as an invaluable asset in a rapidly evolving global security environment.
Proficiency in various programming languages including Python and C++ combined with a working understanding of encryption algorithms, firewall/IDS/IPS systems, and vulnerability assessment. Seeking to apply my robust analytical, problem-solving, and technical skills to transition into a challenging cybersecurity role to contribute to the safeguarding and resilience of information systems.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Field Support Representative
Saronic Technologies
Austin, TX
09.2023 - Current
- Passionate and driven Field Support Representative at Saronic Technologies Inc., a cutting-edge leader in redefining maritime superiority. Committed to supporting our mission of enhancing global security through the deployment of state-of-the-art technological solutions. At the forefront of empowering naval and maritime forces, I contribute by providing unparalleled field support for our intelligent autonomous surface vessels.
- In an era of increasing complexity and global security challenges, I play a pivotal role in ensuring the seamless integration and functionality of our advanced sensors, surveillance systems, and communication technologies. My dedication to excellence in on-site support enables military commands to detect, track, and respond to potential threats in the maritime domain with heightened efficiency and effectiveness.
- As a Field Support Representative, I am part of a dynamic team revolutionizing the future of naval warfare. By leveraging my technical expertise, I directly contribute to the success of our mission and the empowerment of naval and maritime forces worldwide.
Combat Systems Test Engineer
JSL Technologies
Norfolk, VA
02.2022 - Current
- SSDS (Ship Self Defense System) ISEA (In-Service Engineering Agent) for NSWC PHD (Naval Surface Warfare Center Port Hueneme Division).
- Supported high-level troubleshooting for complex SSDS issues and failures within RHEL (Red Hat Enterprise Linux) Linux servers, Cisco network switches, routers, consoles, NGFW (Next Generation Firewall), and accessory subsystems.
- Performed duties and responsibilities as a RHEL System Administrator throughout the SSDS suite.
- Analyzed system-level diagnostic failures for both hardware and software, developed, and implemented expert corrective actions.
- Utilized packet sniffing tools to monitor network traffic.
- Responsible for full software installations, configuration changes, and engineering updates.
- Developed full test procedures and contributed to major engineering updates to help ensure optimization of SSDS.
- Ensured cyber security compliance by implementing services, patches, security policies in accordance with DoD standards and regulations.
Field Service Engineer
EOS Electro Optical Systems
Pflugerville, TX
06.2018 - 02.2022
- Installed, maintained, and troubleshot complex DMLS (Direct Metal Laser Sintering) and SLS (Selective Laser Sintering) additive manufacturing (3D Printing) equipment and machinery.
- Experience working in a multitude of manufacturing and processing environments.
- Diagnosed system failures and determined most cost-efficient solutions.
- Skilled at troubleshooting and solving highly complex hardware and software technical issues.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Traveled to designated area on short notice to support contractors by working weekends and overtime.
- Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
Fire Controlman Second Class
U.S. Navy
10.2011 - 08.2017
- Maintained and operated Advanced Combat Direction System (ACDS) tactical computer system and display subsystem throughout six deployments.
- Workcenter Supervisor, Group Supervisor, and Leading Petty Officer at sea responsible for over 30 sailors/technicians.
- Supervised operation and organized maintenance of specialized electronics equipment, computer, and display systems.
- Effective decision maker in high stress environments.
- Trained subordinates on effective troubleshooting techniques and maintenance procedures.
- Utilized expert troubleshooting skills to correct systems not formally trained on.
- Helped to ensure subordinates recognized and met career goals.
Education
Bachelor of Science - Cybersecurity Technology
University of Maryland
12-2024
ACDS Computer and Display Technician
Fire Controlman 'C' School
2013
Electronic Systems Troubleshooting Fundamentals
Fire Controlman 'A' School
2012
Skills
- Expert Attention to Detail
- Effective Multitasking
- Quick Learner
- Steadfast Leader
- Strong Problem Solver
- Reading technical drawings and schematics
- PLC Logic Comprehension and Troubleshooting
- Computer Hardware Troubleshooting
- Network Installation
- Network Protocols
- Cisco Networking
- Test planning
- RHEL (Red Hat Enterprise Linux)
- Automation scripting
- IDS/IPS Systems
- Test and Evaluation (T&E)
- NGFW (Next Generation Firewall)
- Wireshark
- VPN (Virtual Private Network)
- Linux System Administration
- Root Cause Analysis
Affiliations
- Awarded Navy and Marine Corps Achievement Medal for sustained superior performance while in-service.
- Trained, qualified, supervised, and mentored a multitude of junior personnel.
- Regarded as a subject-matter expert among superiors, colleagues, and subordinates.
Certification
- Google Project Management
Timeline
Field Support Representative
Saronic Technologies
09.2023 - Current
Combat Systems Test Engineer
JSL Technologies
02.2022 - Current
Field Service Engineer
EOS Electro Optical Systems
06.2018 - 02.2022
Fire Controlman Second Class
U.S. Navy
10.2011 - 08.2017
Bachelor of Science - Cybersecurity Technology
University of Maryland
ACDS Computer and Display Technician
Fire Controlman 'C' School
Electronic Systems Troubleshooting Fundamentals
Fire Controlman 'A' School
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