Racquel Gibson
Hiram,GA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
1826
1826
years of professional experience
1
1
Certification
Work History
Field Support Representative
DSI Systems
Atlanta, Georgia
03.2018 - Current
- Provided on-sitel support for field operations and customer inquiries.
- Assisted in training new staff on company protocols and product knowledge.
- Collaborated with cross-functional teams to resolve operational challenges efficiently.
- Engaged with customers to gather feedback and identify areas for improvement.
- Conducted regular site visits to evaluate effectiveness of operations.
- Attended weekly meetings with management to discuss progress.
National Account Executive
The Retail Outsource TROC
Houston, Texas
02.2017 - 02.2018
- Managed key national accounts to ensure client satisfaction and retention.
- Developed strategic plans to align client goals with company offerings.
- Collaborated with marketing teams to create promotional materials for accounts.
- Built strong relationships with clients to enhance communication and trust.
- Analyzed market trends to provide insights for account growth strategies.
Market Distict Lead
MarketSource
Houston, TX
09.2015 - 02.2017
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team
- performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members and District Manager to achieve project objectives and meet deadlines.
- Recognized by management for providing exceptional customer service.
Account Executive
Verizon Wireless
Houston, TX
04.201 - 09.2015
- Collaborated with teams to develop tailored solutions for customers.
- Conducted market research to identify customer needs and trends.
- Assisted in resolving client inquiries promptly and effectively.
- Negotiated contracts with clients to ensure profitable outcomes for the Verizon company, assisted with Schlumberger (SLB) account management
Assistant Store Manager of Operations
Cricket Wirless
Houston, Texas
08.2012 - 02.2014
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored new staff on customer service best practices.
- Managed inventory levels and coordinated stock replenishment processes.
- Resolved customer inquiries and complaints with effective communication skills.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Education
Bachelor of Science - Business Management
University of Phoenix
Katy, TXSkills
- Relationship building
- Self-Directed
- Attention to detail
- Conflict resolution
- Training and mentoring
- Customer relationship management
- Account management
- Field operations leadership
- Microsoft Word
Certification
Harvard Business School Online
Exercising Leadership: Foundational Principles
Business Strategy
Timeline
Field Support Representative
DSI Systems
03.2018 - Current
National Account Executive
The Retail Outsource TROC
02.2017 - 02.2018
Market Distict Lead
MarketSource
09.2015 - 02.2017
Assistant Store Manager of Operations
Cricket Wirless
08.2012 - 02.2014
Account Executive
Verizon Wireless
04.201 - 09.2015
Bachelor of Science - Business Management
University of Phoenix