Isabella Montoya
Doral,FL
Summary
Dynamic and dedicated customer service representative with extensive industry experience, recognized for fostering strong relationships and ensuring exceptional client satisfaction. Collaborative team player with a consistently positive attitude, adept at establishing rapport and effectively addressing customer needs. Committed to contributing to company success through enthusiastic engagement and a results-driven approach. Passionate about cultivating partnerships that drive business growth and enhance overall customer experiences.
Overview
9
9
years of professional experience
Work History
Field Support Representative
Sidecar Health
Remote
07.2024 - Current
- Provided on-site technical support to clients for health technology solutions.
- Ensured that all customer service standards were met throughout the organization.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained accurate records of customer interactions and transactions..
Customer Service Representative
Publix
Lake Mary, FL
12.2022 - 07.2024
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care
Patient Service Specialist
SimonMed Imaging
Altamonte Springs, FL
09.2021 - 11.2023
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
Key Carrier
Home Goods
Lake Mary, FL
08.2020 - 09.2021
- Resolved customer complaints and reported issues to senior management
- Performed administrative tasks including filing documents, data entry.
Shift Lead
Menchie's Frozen Yogurt
Lake Mary, FL
05.2019 - 08.2020
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
- Initiated inventory control measures to sustain stock levels.
Team Member
The Crepevine
Altamonte Springs, FL
12.2018 - 05.2020
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Delivered food orders promptly and courteously.
Server
Steak 'N Shake
Lake Mary, FL
08.2017 - 04.2018
- Delivered food orders promptly and courteously.
Education
BS - Business Information Management
University of Central Florida
Orlando, FL05-2026
Associate of Arts - Business
Seminole State College of Florida
Sanford, FL05-2023
High School Diploma - undefined
Lake Mary High School
Lake Mary, FL05-2018
Skills
- Multitasking
- Customer Service
- Remote support
- Organized and Efficient
- Bilingual Spanish and English
Timeline
Field Support Representative
Sidecar Health
07.2024 - Current
Customer Service Representative
Publix
12.2022 - 07.2024
Patient Service Specialist
SimonMed Imaging
09.2021 - 11.2023
Key Carrier
Home Goods
08.2020 - 09.2021
Shift Lead
Menchie's Frozen Yogurt
05.2019 - 08.2020
Team Member
The Crepevine
12.2018 - 05.2020
Server
Steak 'N Shake
08.2017 - 04.2018
Associate of Arts - Business
Seminole State College of Florida
High School Diploma - undefined
Lake Mary High School
BS - Business Information Management
University of Central Florida