Dherdrick Scott
Florence,SC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Information Technology position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
Field Support Representative
Redbox
Florence, SC
03.2018 - Current
- Managed on-site and off-site installation, repair, maintenance and test tasks.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Recommended products to customers, thoroughly explaining details.
- Stocked machines and managed inventory.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Lead Sales Advocate
Cricket Wireless
Florence,, SC
06.2014 - 04.2018
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Created and executed reorganization plan, training and development programs and implemented process improvements.
- Trained and mentored new sales representatives.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
Environment Protection and Safety Specialist
US Army
Fort Riley, KS
08.2012 - 05.2014
- Supported audit procedures to check all procedures, processes and work standards.
- Gathered information, prepared reports, and drafted correspondence related to cases.
- Recognized, documented, and advised on removal of hazards.
- Write reports outlining safety issues and potential correction options.
- Served as primary backup to officer in charge with various responsibilities related to compliance, operations management, and staff supervision.
- Responded to any emergencies as instructed and with utmost efficiency.
- Inspected worksites, practices and gear for compliance with established safety standards.
Human Resources Generalist
US Army
Junction City, KS
08.2011 - 07.2012
- Completed projects on time and under budget while resolving complex issues for senior leaders.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Retained 100% protocol on management tools and procedural accuracy.
- Elevated new business opportunities while implementing effective networking strategies.
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Promoted and enabled necessary changes to align operations with strategic plans.
Education
Bachelor of Science - Information Technology
South University
Savannah, GA 03.2020 - 01.2023
High School Diploma -
South Florence High School
Florence, SC 08.2006 - 05.2010
Skills
Technical troubleshooting
Problen Solving
Communication
Organization
Analytical Abilities
Resourceful
Help Desk Support
Timeline
Bachelor of Science - Information Technology
South University
03.2020 - 01.2023
Field Support Representative
Redbox
03.2018 - Current
Lead Sales Advocate
Cricket Wireless
06.2014 - 04.2018
Environment Protection and Safety Specialist
US Army
08.2012 - 05.2014
Human Resources Generalist
US Army
08.2011 - 07.2012
High School Diploma -
South Florence High School
08.2006 - 05.2010