Diego Urquizo
Pembroke,MA
Overview
5
5
years of professional experience
Work History
EVENT USHER
UMass Amherst
09.2023 - Current
- Enhance guest experience by efficiently directing attendees to their designated seats.
- Support event organizers in maintaining a smooth flow of activities and minimizing disruptions.
- Provide exceptional customer service by promptly addressing inquiries and concerns from event attendees.
- Collaborate with security personnel to ensure the safety and well-being of all guests during events.
HOST/ FOOD RUNNER
TOLSONS TAP & TAVERN
07.2022 - Current
- Handle high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Implement table rotation system for optimal server workload distribution, resulting in improved service quality.
- Provide exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Greet and seat customers, strategically placing them to benefit servers.
COMMUNITY SERVICE CHAIR
Sigma Chi Fraternity Mu Epsilon Chapter
01.2022 - Current
- Enhance community engagement by organizing and leading outreach events.
- Improve organizational efficiency by streamlining volunteer onboarding processes.
- Mentor new volunteers, fostering a supportive and inclusive team environment.
- Strengthen partnerships between the organization and local businesses to enhance collaboration opportunities.
SERVER
THE VILLAGE AT DUXBURY
08.2020 - 05.2022
- Organized and implemented food and beverage services for approximately 35 assisted living clients per shift
- Simultaneously managed meal preparation and quality service for the residents in a rapid-paced work setting
- Collaborated with workers to organize table settings to present a clean and comfortable dining environment for the residents
- Provided customer service ensuring resident satisfaction and addressed any resident concerns
SOCCER COACH/COUNSELOR
WORLD CUP CAMP
07.2019 - 07.2021
- Coached and supervised elementary and middle school children, teaching them new skills and the foundations of soccer while presenting it in an easy-to-understand and fun way
- Facilitated team activities to encourage camaraderie and friendships
- Followed all safety protocols and resolved bullying situations to the satisfaction of each party
- Increased player skills development by focusing on individual strengths and weaknesses through targeted drills.
Education
BS - Building and Construction Technology (BCT)
UMASS AMHERST
05.2025
Skills
- Proficient in Word, PowerPoint, Excel, and social media
- Conflict resolution
- Team building
- Spanish
- Effective communication
- Adaptability and flexibility
- Interpersonal skills
- Physical stamina
- Multitasking capabilities
Timeline
EVENT USHER
UMass Amherst
09.2023 - Current
HOST/ FOOD RUNNER
TOLSONS TAP & TAVERN
07.2022 - Current
COMMUNITY SERVICE CHAIR
Sigma Chi Fraternity Mu Epsilon Chapter
01.2022 - Current
SERVER
THE VILLAGE AT DUXBURY
08.2020 - 05.2022
SOCCER COACH/COUNSELOR
WORLD CUP CAMP
07.2019 - 07.2021
BS - Building and Construction Technology (BCT)
UMASS AMHERST