Diego Valenzuela
Lubbock
Summary
Proven Customer Service Representative and Teller Supervisor at Lubbock National Bank, adept in relationship building and problem resolution. Elevated customer loyalty through empathetic service and efficient dispute handling. Excelled in data entry, enhancing transaction accuracy by streamlining operations. Demonstrated critical thinking in product recommendations, significantly improving customer satisfaction and repeat business.
Overview
3
3
years of professional experience
Work History
Customer Service Representative/Personal Banker
Lubbock National Bank
12.2024 - Current
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Teller Supervisor
Lubbock National Bank
05.2022 - 12.2024
- Counted cash drawers and made bank deposits.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Promoted bank's products and services by consistently cross-selling to customers.
- Maintained compliance with all regulatory requirements, regularly reviewing policies and procedures.
- Streamlined teller operations for improved accuracy and efficiency in transaction processing.
Server
Chuy's Tex-Mex Restaurant
11.2021 - 05.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
BBA - Management
Texas Tech University
Lubbock, TX05-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Dispute resolution
- Customer education
Timeline
Customer Service Representative/Personal Banker
Lubbock National Bank
12.2024 - Current
Teller Supervisor
Lubbock National Bank
05.2022 - 12.2024
Server
Chuy's Tex-Mex Restaurant
11.2021 - 05.2022
BBA - Management
Texas Tech University
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