Souhaila Elouardaoui Galal

Royse City,TX

Overview

years of professional experience

American Express

Remote

09.2022 - 07.2025

Answered customer inquiries and provided accurate information regarding products and services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

ADT

Remote

02.2022 - 08.2023

Monitored health alarms and dispatched EMS for real medical alarms to ensure timely response
Updated customer account information by processing data changes accurately and efficiently.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Responded to alarms and emergency situations with prompt actions and protocols.

Macy’s Store Operation Center, MSOC

Woodbridge, NJ

03.2019 - 01.2022

Monitored dispatch board and adjusted call priorities regularly based on caller needs.
Placing Burglary & fire system on test mode based during their test month period, while communicating all received signals
Processing Purchase order numbers for the repair system tickets, then dispatching it to our Vendors via phone call or Email
Maintained production and quality documentation.

Carteret High School

Carteret, NJ

06-2012

Berkeley College