Diego Antonio Guillermo Milla Mac Leod
Nottingham,MD
Summary
Results-driven Industrial Engineer with over 8 years of experience specializing in process management. Skilled in optimizing operational efficiency, implementing quality management systems, and driving continuous improvement initiatives. Certified Internal Auditor in ISO 9001, ISO 22301 and ISO 27001, ensuring compliance with international standards and best practices. Completed the first semester of an MBA program, demonstrating a commitment to professional growth and business acumen. Adept at data analysis, identifying trends, and providing strategic insights. Collaborative communicator with a track record of successful cross-functional teamwork and project execution.
Overview
11
11
years of professional experience
6
6
Certification
Work History
Senior Network Operations Center Engineer
Telefonica del Peru
08.2021 - Current
- Digitization and automation of management processes.
- Responsible for the control and monitoring of network operation indicators.
- Determine and implement actions to improve the network operation center.
- Adapt management processes before the entry of new services.
- Responsible for the maintenance of the Business Continuity system.
- Responsible for the Risk Management system.
Associate Network Operations Center Engineer
Telefonica del Peru
01.2020 - 08.2021
- Responsible for the control and monitoring of network operation indicators
- Determine and implement actions to improve the network operation center
- Adapt the procedures of the network operation center to the best practices based on the TM Forum and ITIL frameworks
- Digitization of the measurement methodology of the different indicators for network control
- Responsible for the maintenance of the Business Continuity system
Executive Associate of Process Governance
Telefonica del Peru
10.2015 - 12.2019
- Evaluation of AS-IS situation of processes of network area
- Processes’ modeling TO-BE for the projects’ improvements of the network area under TM Forum and ITIL frameworks
- Guarantee functionalities requested for the Key User of processes during the definition of the systems architecture
- Measurement and analysis of operational KPIs
- Participation in change management during implementation of new processes for the organization
- Responsible for the maintenance of the Business Continuity system.
Operations Assistant
PricewaterhouseCoopers
02.2014 - 10.2015
- In charge of policies and procedures updating
- Development of a supportive structure for quality management system for a future certification in ISO 9001
- In charge of procedures development for certification in the estimation of the Firm’s carbon footprint
- Development of workflow for improvement projects
- Support on the development of operative budget.
Tracking Documentary Assistant
Centria
10.2013 - 02.2014
- Servicios Administrativos
- In charge of intercompany conciliations
- Identification of issues on processes for payments due
- Follow-up on special cases for payments due
- Assistance of Payment portals to providers.
Administration and Finance Intern
Centria - Servicios Administrativos
05.2013 - 09.2013
- Support on standardization of processes for payments due
- Assistance of Payment portals for providers.
Service Quality Analyst
TNT Express
11.2012 - 05.2013
- Design of processes for implementation of ISO 9001
- Follow-up of progress of the implementation project for ISO 9001
- Measurement and analysis of quality indicators
- Identification and proposal on improvements for the exportation process.
Junior Analyst
The Best Choice SAC
04.2012 - 10.2012
- Identification of consulting opportunities
- Elaboration of consulting proposals
- Development of consulting projects.
Education
Especialist - Process Management
Universidad ESAN
Peru2015
Bachelor of Science - Industrial Engineering
Universidad Peruana De Ciencias Aplicadas
Peru2013
Skills
- Business Development Understanding
- Process Optimization
- Data Analysis
- Attention to Detail
- Critical Thinking
- Change Management
- Regulatory Compliance
- Disaster Recovery Planning
- Goal Setting
Certification
ISO 9001:2015 Internal Auditor
ISO 22301:2019 Internal Auditor
ISO 27001:2013 Internal Auditor
Business Process Framework (eTOM) Foundation Level
Information Framework (SID) Foundation Level
Frameworx Foundation Level
ITIL Foundation
Languages
Spanish
Native/ Bilingual
Timeline
Senior Network Operations Center Engineer
Telefonica del Peru
08.2021 - Current
Associate Network Operations Center Engineer
Telefonica del Peru
01.2020 - 08.2021
Executive Associate of Process Governance
Telefonica del Peru
10.2015 - 12.2019
Operations Assistant
PricewaterhouseCoopers
02.2014 - 10.2015
Tracking Documentary Assistant
Centria
10.2013 - 02.2014
Administration and Finance Intern
Centria - Servicios Administrativos
05.2013 - 09.2013
Service Quality Analyst
TNT Express
11.2012 - 05.2013
Junior Analyst
The Best Choice SAC
04.2012 - 10.2012
Especialist - Process Management
Universidad ESAN
Bachelor of Science - Industrial Engineering
Universidad Peruana De Ciencias Aplicadas
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