Diego Aranda
Client Care Associate
Clinton,MA
Summary
Astute Customer Service professional offering polished communication skills. Brings excellent organizational abilities and talent for overcoming customer objections. Self-motivated and true team player.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Airbnb Rental Management
Self Employed Services
Clinton, MA - São Paulo, BR
06.2021 - Current
- Keep abreast of hospitality trends, software knowledge and competitive pricing to create effective pricing strategy.
- Applied sales forecasting techniques and strategic planning to verify sales and profitability of ads and different seasons of the year.
- Communicate with international guests in English, Portuguese, and Spanish to build strong relationships before, during, and after their stays.
- Handle complaints and access guest needs to maintain high satisfaction rates.
Amazon Flex Driver
Amazon
Boston, MA
06.2018 - Current
- Upheld high standards of professionalism and kindness when delivering to customers.
- Achieved consistent safety targets by adjusting driving to different road, traffic conditions, and weather conditions.
- Delivered goods and products to customer on time and in excellent condition.
Server
The Painted Burro
Somerville, MA
01.2016 - 01.2021
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks based on customer tastes to enhance sales numbers.
Manufacturing Technician
General Motors, GM
Paulo, SP
09.2010 - 02.2015
- Prepared and assembled materials, and tested products or subassemblies for functionality and quality.
- Made sure that products were produced on time and are of good quality.
- Organized work to meet demanding production goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
Education
Associate of Science - Business Administration
Massachusetts Bay Community College
Wellesley, MA 10.2020 - Current
Skills
MS Office - Word, Excel, Outlook, and PowerPoint
Organization and Time Management
Customer Relations Understanding
Interpersonal Communication
Teamwork and Collaboration
Multitasking Abilities
Attention to Detail
Decision-Making
Timeline
Airbnb Rental Management
Self Employed Services
06.2021 - Current
Associate of Science - Business Administration
Massachusetts Bay Community College
10.2020 - Current
Amazon Flex Driver
Amazon
06.2018 - Current
Server
The Painted Burro
01.2016 - 01.2021
Manufacturing Technician
General Motors, GM
09.2010 - 02.2015