Jennifer Brooks
Philadelphia,PA
Summary
Dynamic bilingual professional in real estate and photography with a proven track record in client relationship management and administrative excellence. Currently specializing in rentals and sales within the real estate sector while pursuing an Associate's Degree in Photography at the Community College of Philadelphia. Expertise includes client communication, property marketing, documentation processing, and professional photography, along with a comprehensive understanding of property markets and client needs. Recognized for effectively navigating complex transactions, fostering strong client relationships, and swiftly adapting to evolving market conditions while delivering results through collaborative teamwork.
Overview
23
23
years of professional experience
Work History
Real Estate Agent/ Rental Processing/ Property Management
Commerce Real Estate
Philadelphia, PA
11.2024 - Current
- Assist clients through rental and sales processes including paperwork, communication, and property coordination
- Prepare and manage listing documentation and administrative task
- Conduct client consultations and respond to inquiries
- Provide property photography to support marketing and listings
- Coordinate with clients, landlords and team members to ensure smooth transactions
- Build strong client relationships through clear communication and professional services.
- Conducted market analysis to identify trends and opportunities.
- Built and maintained strong relationships with clients and industry professionals.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Developed new business and managed new and existing clients.
- Appraised commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy.
- Developed and implemented marketing strategies to maximize sales and attract new clients.
Bilingual Linen Press Operator and Front Desk Consultant
Karley linens
Philadelphia, PA
06.2022 - 10.2024
- Translator for Spanish-speaking customers.
- Managing a team from various backgrounds to perform expected daily tasks.
- Train Spanish-speaking employees on linens, products, rules policies, and meeting hourly expectations of production of products.
- Operate steam press machines or hand irons to remove wrinkles from clothing or flatwork items. steam and stretch items by hand to return them to their original measurements, and knowledgeable on product measurements.
- Process orders, and reserve products for events and venues.
- Prepare product orders, and assist customers with wedding events, parties, and company parties. Event setups and breakdowns.
- Preparing large client orders to be sent out to clients and venues for preparation of events.
- Identifying areas that need organizing, offer advice about how to organize a particular space to keep it functional, and developing a strategy on where items in specific locations need organizational systems like color-coding and space management.
Delivery Driver
Amazon PATEL
Philadelphia, PA
05.2021 - 09.2021
- Transporting, and delivering items to clients or businesses in a safe, timely manner.
- Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.
- Assisting with loading and unloading items from vehicles.
- Completing delivery paperwork, such as delivery receipts and proof of delivery documents.
- Checking and maintaining the vehicle’s fluid levels, tires, and brakes.
- Navigating to the customer’s location using a GPS or map and following any specific delivery instructions provided by the customer
Retail Sales Consultant
Sprint Wireless
Philadelphia, PA
06.2014 - 10.2016
- Provided a total sales solution to customer's wireless needs by greeting them at the door.
- Addressing inquiries, solving problems, and providing new product information.
- Maximized customer connections and delivered an outstanding store experience.
- Met and exceeded performance objectives and goals for sales and customer satisfaction.
- Accurately set up accounts, and handle customer billing, and technical or account issues.
- Developed interior visual displays and store window presentations with management weekly.
- Complied with all operational policies and procedures.
Front Desk Concierge
Independence Visitors Center
Philadelphia, PA
02.2014 - 08.2014
- Provided efficient and effective service to customers in person and via telephone.
- Directed calls to appropriate individuals and departments.
- Scheduled and confirmed reservations, verified customer's credit and established final pay for accommodations.
- Recommended top dining and entertainment options for guests in the Philadelphia area.
- Assisted bilingual guests with questions and directions to desired attractions.
- Scanned documentation and entered information into the database.
- Organized forms, made photocopies, filed records, and prepared correspondence and reports.
- Assisted with receptionist duties.
Sales Consultant, Key Holder
Cricket Wireless
Philadelphia, PA
10.2009 - 02.2012
- Served as key holder and was responsible for opening and closing the store.
- Provided exceptional customer service by greeting customers and ascertaining what the customers needed or wanted.
- Described products to customers and accurately explained details and care of merchandise.
- Communicated with vendors regarding backorder availability, future inventory, and special orders.
- Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests.
- Effectively communicated with and supported sales, marketing, and administrative teams daily.
- Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentations.
- Scheduled weekly inventory pickups and deliveries with vendors.
- Restocked inventory every month and reviewed cash operation data to verify proper replenishment.
- Developed a reputation as an efficient service provider with high levels of accuracy.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Maintained cleanliness and presentation of the stock room and production floor.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Dedicated to continuously improving sales abilities and product knowledge.
Switchboard Operator
Wurd 900 AM Radio Station
Philadelphia, PA
08.2003 - 06.2004
- Produced entertainment and lifestyle news reports, music videos, and commercials.
- Incorporated advertisers and products into shows in innovative ways.
- Introduced shows on the air and announced station breaks, commercials, and public service information.
- Handled all field audio mixing for 15 productions per week.
- Politely assisted customers in person and via telephone.
- Managed sound and switchboard.
- Prepared guests for live shows.
- Routed incoming live calls to the host.
Education
GED -
Temple University
01-2000
AAS - undefined
Community College of Philadelphia
03-2026
Skills
- Real Estate and Rental Processing
- Client relations and communication
- Property photography, Marketing and visual presentation
- Contract and documentation support
- Customer service excellence
- Organization and administrative support
- Problem solving and multitasking
- MS Office (Word, Excel, Outlook, PowerPoint) ~ Google Drive (Docs, Sheets, Slides, Forms)
- Strong organizational skills
- Excellent teamwork
- Contract negotiation
- Works well independently
- Property marketing
- MLS expert
Timeline
Real Estate Agent/ Rental Processing/ Property Management
Commerce Real Estate
11.2024 - Current
Bilingual Linen Press Operator and Front Desk Consultant
Karley linens
06.2022 - 10.2024
Delivery Driver
Amazon PATEL
05.2021 - 09.2021
Retail Sales Consultant
Sprint Wireless
06.2014 - 10.2016
Front Desk Concierge
Independence Visitors Center
02.2014 - 08.2014
Sales Consultant, Key Holder
Cricket Wireless
10.2009 - 02.2012
Switchboard Operator
Wurd 900 AM Radio Station
08.2003 - 06.2004
AAS - undefined
Community College of Philadelphia
GED -
Temple University