Customer-focused property management professional with experience across leasing, senior living, real estate, and office operations. Brings strong capability in resident relations, contract coordination, screening, marketing support, and compliance work, while using clear communication and property systems to support occupancy goals and efficient community operations.
Work History
Independent Real Estate Sales consultant/Property Manager
3 Years 2 Months
Self Employed | Remote, Florida | 08.2023 - Current
Maintain active Florida real estate license while supporting residential leasing and property management tasks.
Supported property owners and tenants with leasing inquiries, lease paperwork, rental applications, and effective tenant communication.
Coordinated property marketing strategies, conducted showings, facilitated occupancy support, and followed up with prospects.
Assisted with contract preparation, maintained client communication, and organized transaction documentation.
Stay current on Florida real estate rules, fair housing requirements, and property management best practices.
Engagement Specialist & Office Manager
2 Years 9 Months
UnitedHealth Group / AbleTo | 10.2020 - 07.2023
Managed high-volume client communications, scheduling, and administrative operations to ensure seamless service delivery.
Coordinated interdepartmental services to enhance client outcomes and satisfaction.
Utilized CRM systems to track engagement, appointments, and case activity.
Facilitated remote communication and coordination with clients and team members to maintain operational continuity.
Consistently met productivity, service, and quality goals.
Maintained compliance documentation and confidential records.
Senior Living Advisor
1 Year 2 Months
Allegro Senior Living | Miami, FL | 07.2019 - 09.2020
Increased community occupancy by 28% within six months through strategic referral development and prospect follow-up.
Established and nurtured referral relationships with hospitals, physicians, and community organizations to drive resident inquiries and increase community visibility.
Led community tours and consultations, presenting tailored information to prospective residents and families to enhance decision-making.
Coordinated move-in logistics and documentation, ensuring a seamless transition for new residents while providing exceptional customer service.
Consistently exceeded monthly occupancy and sales goals.
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