Diego Armando Miramontes Avila
Magdalena,Jalisco
Summary
High-energy person effective at maintaining the company standards, recognized as fun, interesting and excellent at public speaking.
Motivated and friendly worker with a flexible schedule, dependable and punctual with a clean career in my positions, who works collaboratively with team members and provide excellent customer service plus highly knowledgeable about Tequila spirit production and willing to work in this company.
Overview
6
6
years of professional experience
Work History
Tour Guide
Destileria Orendain
Tequila , Jalisco
02.2024 - 08.2025
- Guided visitors through the tequila production process, enhancing their understanding and appreciation of the craft.
- Engaged in friendly conversation with guests to help each feel comfortable and welcomed.
- Customized tours to meet specific interests of diverse groups, including school children, historians, and tourists.
Tour Guide
Jose Cuervo
Tequila , Jalisco
10.2021 - 12.2023
- Taught the customers the tequila process, from the agave field to the bottling, showing the final product in the store.
- Commanded the attention of people to maintain group focus and keep tours moving between areas in the distillery.
- Led tours for specific groups, teaching them how to drink tequila by mixing it with different spices and elements, as well as pairing it with food, plus making their drinks.
- Become an ambassador of our brand, promoting the tequila, our national drink, the Mexican culture, and our traditions.
- Learned important facts about facilities, histories of the family, and the local area to offer guests exceptional and personalized experiences.
Customer Service Representative
Cognizant
Guadalajara, Jalisco
07.2020 - 08.2021
- Resolved customer complaints promptly and efficiently via phone and email.
- Provided accurate information about products and services to the customers in USA, Canada and Puerto Rico.
- Assisted customers with price checks, refunds, tracking packages, exchanging items, changing addresses, payment methods, and other inquiries.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance, even with third parties.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
English Teacher
Colegio Vizcaya
Tepic, Nayarit
08.2019 - 07.2020
- Collaborated with other subject and grade-level teachers to build complementary educational frameworks for students.
- Planned and updated curricula and lesson plans to continuously improve subject coverage.
- Adapted teaching methods based on each student's unique needs and abilities.
- Integrated multimedia content, such as modern videos or songs, in class to improve listening skills, speaking skills, and vocabulary.
Education
BBA - Tourism
Universidad Autonoma De Nayarit
Tepic, Nayarit, Mexico12-2020
Skills
- Exceptional communication
- Group management
- Emergency response
- Reliability
- Adaptability
- Team collaboration
- Multitasking abilities
Affiliations
- Mexican Folclore dancer
- Amateur Runner
- Cousine lover
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Tour Guide
Destileria Orendain
02.2024 - 08.2025
Tour Guide
Jose Cuervo
10.2021 - 12.2023
Customer Service Representative
Cognizant
07.2020 - 08.2021
English Teacher
Colegio Vizcaya
08.2019 - 07.2020
BBA - Tourism
Universidad Autonoma De Nayarit
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