DIEGO BECERRA
ARTESIA,CA
Summary
Results-driven Telemarketing Specialist with a proven track record in executing successful campaigns for Royal Prestige. Demonstrates exceptional relationship-building skills and strategic telemarketing expertise, contributing to enhanced outreach and operational efficiency. Bilingual in Spanish, leveraging creative design abilities alongside advanced computer proficiency to optimize customer engagement metrics. Aiming to further elevate campaign performance through innovative strategies and targeted communication.
Overview
3
3
years of professional experience
Work History
Telemarketing
Royal Prestige
Downey, CA
09.2021 - Current
- Provided customer service by answering inquiries and resolving issues related to telemarketing services.
- Monitored daily call volumes, customer feedback and sales results to evaluate telemarketing effectiveness.
- Prepared weekly reports summarizing key performance indicators related to telemarketing activities.
- Took messages and transferred calls for telemarketing team.
- Assisted in developing marketing materials, including brochures, flyers, emails, and advertisements tailored specifically for telemarketing initiatives.
- Updated marketing materials used during telemarketing campaigns on a regular basis.
- Created scripts for outbound telemarketing campaigns and tracked results.
- Developed strategies for successful telemarketing campaigns.
Education
Bachelor of Science - International Business
California State University, Dominguez Hills
Carson, CA03-2026
Associate of Science - Business Administration
Cerritos College
Norwalk, CA05-2024
Skills
- Telemarketing
- Relationship building
- Computer skills
- Telemarketing strategies
- Telemarketing expertise
- FLUENT IN SPANISH
- Multitasking
- Networking
- Creative and artistic
- Design implementation
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Telemarketing
Royal Prestige
09.2021 - Current
Bachelor of Science - International Business
California State University, Dominguez Hills
Associate of Science - Business Administration
Cerritos College
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