Diem Huynh
Loveland,CO
Summary
Enthusiastic Nail Tech/Customer Service Rep eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of clients expect and training in handling difficult situations. Motivated to learn, grow and excel in being a steward.
Overview
11
11
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
Certified Nail Technician
Regal Nails, Salon & Spa
Loveland, CO
05.2019 - Current
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Responded to customer requests and concerns about gel application and nail art designs.
- Completed consultations with spa guests to determine nail care needs.
- Maintained master appointment calendar covering all customer visits, employee schedules and special events.
- Communicated effectively with management concerning important customer issues.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Customer Service Representative
Regal Nails, Salon & Spa
Loveland , Colorado
05.2016 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Communicated professionally with colleagues, freelancers and clients.
- Sought ways to improve processes and services provided.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Facilitated inter-departmental communication to effectively provide customer support.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Optimized customer support by establishing collaborative service environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Server
Mimi's Cafe
Loveland , CO
01.2015 - 01.2017
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Ability to carry heavy objects and work long hours on foot.
Education
Certification - Esthetics
IBMC College - Fort Collins
Fort Collins, CO 01.2017 - 05.2018
Nail Certification - Nail Technician
Victoria James Beauty School
Loveland, CO03.2017
High School Diploma -
Mountain View High School
Loveland, CO 08.2012 - 08.2016
Skills
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Interpretation and Translation Services
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Critical Thinking
- Strong Analytical and Problem-Solving Skills
- Social Perceptiveness
- Cultural Sensitivity
- Customer Service and Assistance
- Self-motivated
- Excellent work ethic
- Athletic
References
Linda Reeves - United Air Flight attendant and training coordinator
Jill _ frontier employee for like 10 years.
Certification
- Licensed Nail Tech
- Licensed Esthetician
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Certified Nail Technician
Regal Nails, Salon & Spa
05.2019 - Current
Certification - Esthetics
IBMC College - Fort Collins
01.2017 - 05.2018
Customer Service Representative
Regal Nails, Salon & Spa
05.2016 - Current
Server
Mimi's Cafe
01.2015 - 01.2017
- Licensed Nail Tech
- Licensed Esthetician
Nail Certification - Nail Technician
Victoria James Beauty School
High School Diploma -
Mountain View High School
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