Diem Vuu
Colorado Springs,CO
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
9
9
years of professional experience
Work History
Manager of Operations
Moon Peppers Co. LLC
Colorado Springs, CO
06.2021 - 01.2024
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Implemented campaigns and promotions to help with developing goods and services.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Associate Banker
JP Morgan Chase
Colorado Springs, CO
03.2019 - 06.2021
- Provided customer service by attending to their inquiries and requests for information.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
Quality Analyst
JP Morgan Chase
Houston, TX
02.2015 - 03.2019
- Analyzed customer complaints regarding product issues and provided solutions as needed.
- Monitored completed work and provided feedback to improve team member performance.
- Reviewed and analyzed customer feedback to identify areas of improvement in product quality.
- Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
Education
Associate of Arts - Business Administration And Management
Lamar University
Beaumont, TX06.2006
Skills
- Data Analysis
- Financial Oversight
- Quality Assurance
- Schedule Management
Languages
Vietnamese
Professional
References
References available upon request.
Timeline
Manager of Operations
Moon Peppers Co. LLC
06.2021 - 01.2024
Associate Banker
JP Morgan Chase
03.2019 - 06.2021
Quality Analyst
JP Morgan Chase
02.2015 - 03.2019
Associate of Arts - Business Administration And Management
Lamar University