Dieondra Hines
Summary
Dynamic Clinic Operations Manager skilled in operational efficiency, staff training, and strategic planning. Successfully enhanced patient flow and reduced wait times through innovative scheduling protocols, driving improved service quality and team performance.
Overview
16
16
years of professional experience
Work History
Front Office Manager
Kansas University Medical Center
06.2022 - Current
- Supervised front office operations, ensuring seamless patient flow and high-quality service.
- Implemented scheduling protocols, enhancing appointment management and reducing wait times.
- Coordinated staff training programs, fostering professional development and improving team performance.
- Streamlined communication processes between departments, increasing collaboration and efficiency in patient care.
Clinic Operations Manager
Wichita Attendant Care
01.2016 - 06.2022
- Streamlined clinic operations by enhancing patient scheduling and improving workflow efficiency.
- Implemented staff training programs to elevate service quality and ensure compliance with healthcare regulations.
- Managed inventory systems to optimize supply levels and reduce operational costs.
- Coordinated cross-functional teams to address patient care issues, fostering collaboration among healthcare providers.
Clinic Manager
Infectious Diseases Consultants
03.2010 - 01.2016
- Developed staff training programs, increasing compliance with infection control protocols.
- Maintained billing records using electronic systems, ensuring data integrity and compliance.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
Education
Master of Science - Healthcare Administration
Oklahoma State University
Stillwater, OK01-2026
Skills
- Operational efficiency
- Operations oversight
- Strategic planning and execution
- Strategic planning
Timeline
Front Office Manager
Kansas University Medical Center
06.2022 - Current
Clinic Operations Manager
Wichita Attendant Care
01.2016 - 06.2022
Clinic Manager
Infectious Diseases Consultants
03.2010 - 01.2016
Master of Science - Healthcare Administration
Oklahoma State University