Diesawi Mohammodnur
Covington,WA
Summary
Results-driven professional with extensive experience in managing incidents and maintaining operational stability. Known for strong focus on team collaboration and adaptability to changing needs. Skilled in root cause analysis and effective communication, ensuring reliable and timely incident resolution.
Overview
5
5
years of professional experience
Work History
Incident Management Specialist
Tata Consultancy Services
08.2020 - 05.2025
- Coordinated incident response activities to minimize downtime and ensure service continuity.
- Analyzed incident reports to identify trends and improve resolution processes.
- Developed and maintained incident management documentation for knowledge sharing.
- Collaborated with cross-functional teams to resolve high-impact incidents efficiently.
- Implemented best practices in incident management to enhance operational efficiency.
- Conducted root cause analysis to prevent future incidents and improve service reliability.
- Led post-incident reviews to evaluate performance and drive process improvements.
- Served as an escalation point for complex or unresolved issues, applying expertise in problem-solving techniques to achieve successful outcomes.
- Reduced incident resolution time with efficient coordination of cross-functional teams and timely communication.
- Established strong relationships with internal and external partners, fostering collaboration during major incidents resolution efforts.
- Identified trends in recurring incidents, proactively addressing underlying issues to prevent future occurrences.
- Increased customer satisfaction ratings by effectively addressing and resolving critical incidents in a timely manner.
- Contributed to the development of organizational policies related to Incident Management, ensuring alignment with industry best practices.
- Streamlined incident response processes by developing and implementing effective incident management protocols.
Education
Bachelor of Science - Computer Science
University of Washington
Seattle, WA08-2019
Skills
- Vulnerability assessment
- Information security policies
- Security information and event management
- Data loss prevention
- Compliance management
- Incident response planning
- Incident detection
- IT service management
Timeline
Incident Management Specialist
Tata Consultancy Services
08.2020 - 05.2025
Bachelor of Science - Computer Science
University of Washington