DIESHA MINGO
FORT MILL
Summary
Results-driven Medical Claims Processor with a strong background in customer service, specializing in claims review, billing accuracy, and insurance verification. Experienced in handling high-volume claims while ensuring compliance with HIPAA and company guidelines. Known for attention to detail, problem-solving, and delivering efficient, compassionate customer support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
LEGAL SUPPORT ESCALATION REPRESENTATIVE
Wells Fargo Bank N.A
Charlotte
04.2024 - Current
- Review, process, and maintain legal documents including subpoenas, garnishments, levies, and court orders
- Ensure timely and accurate handling of sensitive customer and financial information in accordance with privacy laws and company policies
- Communicate professionally with attorneys, courts, and clients regarding case status and required documentation
- Monitor deadlines and maintain detailed records of legal actions and correspondence
- Utilize banking and case management systems to track and update legal requests
- Assist in risk mitigation by identifying discrepancies and escalating issues when necessary
BILLING SPECIALIST
Charter Communications
Charlotte, NC
09.2023 - 04.2024
- Processed payments and apply them to appropriate accounts
- Maintained accurate records of transactions, payments, and account statuses
- Utilized accounting and billing systems such as CRM to manage financial data
- Assisted with month-end closing, reporting, and account reconciliations
- Resolved billing discrepancies by coordinating with internal departments and clients
- Responded to customer inquiries regarding billing issues in a professional and timely manner
Medical Claims Processor
Concentrix
Charlotte, NC
05.2020 - 09.2023
- Reviewed and evaluated short-term disability claims to ensure adherence to established policy standards.
- Conducted thorough analysis of medical records and physician statements to ensure compliance with eligibility requirements.
- Engaged with claimants, employers, and healthcare providers to ensure accurate information retrieval for case processing.
- Monitored adherence to HIPAA and company policies to safeguard sensitive information.
- Regularly updated and verified claim notes and documentation in claims management systems for compliance and accuracy.
- Surpassed productivity and quality benchmarks through strategic process optimization.
CUSTOMER SERVICE REPRESENTATIVE
Piedmont Natural Gas
Rockhill, SC
10.2019 - 05.2020
- Updated customer account information and communication preferences, enhancing the accuracy and efficiency of service delivery.
- Accurately processed payments, informed customers about their current account balances, and issued updated invoices.
- Addressed customers complaints by providing appropriate solutions and alternatives within the designated timeframe, ensuring issues were resolved to satisfaction.
- Coordinated gas delivery schedules to ensure timely and efficient appointments for clients.
- Accurately recorded customer interactions to ensure seamless service continuity for future representatives.
CUSTOMER SERVICE REPRESENTATIVE
IQor
Charlotte, NC
07.2017 - 10.2019
- Managed high-volume inbound calls, delivering prompt, efficient, and customer-focused service while reducing wait times
- Clearly explained account details and billing information to ensure customer understanding of charges
- Accurately processed payments and financial transactions, issuing electronic receipts in a timely manner
- Applied empathy and sound judgment to assist customers with payment solutions in line with company guidelines
- Resolved customer concerns effectively while maintaining professionalism and a positive customer experience
Education
SURGICAL TECHNOLOGY - undefined
York Technical College
Rock Hill, SCSkills
- Attention to Detail
- Time Management & High-Volume Processing
- De-escalation Techniques
- CRM Systems & Data Management
- Quality Assurance & Error Reduction
- Accuracy Under Pressure
- Cross-Functional Collaboration
- Explaining Complex Policies in Simple Terms
- Empathy & Customer Care
- Active Listening
- Excellent Verbal & Written Communication
- De-escalation Techniques
Certification
- Certified Billing Specialist, Charter Communications - 2023
Timeline
LEGAL SUPPORT ESCALATION REPRESENTATIVE
Wells Fargo Bank N.A
04.2024 - Current
BILLING SPECIALIST
Charter Communications
09.2023 - 04.2024
Medical Claims Processor
Concentrix
05.2020 - 09.2023
CUSTOMER SERVICE REPRESENTATIVE
Piedmont Natural Gas
10.2019 - 05.2020
CUSTOMER SERVICE REPRESENTATIVE
IQor
07.2017 - 10.2019
SURGICAL TECHNOLOGY - undefined
York Technical College