Service Technician
ADT Security
Chicago, IL
10.1995 - 2025
- Diagnosed and troubleshot problems, repairing, and restoring to peak performance.
- Documented service activities in compliance with company policies and procedures
- Explained diagnostic findings to customers and outlined repair or service options.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Installed and maintained security systems for residential and commercial properties.
- Educated clients on system functionality and best practices for security management.