Summary
Overview
Work History
Education
Skills
Timeline
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Dieu Merci Ndakikwa

Edmonton,Canada

Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.

Overview

3
3
years of professional experience

Work History

Retail Cashier

Krispy Kreme
11.2024 - 05.2025
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Organized stockroom shelves
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Provided excellent service through active listening skills, addressing customers'' needs effectively .
  • Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
  • Cleaned and organized condiment and beverage stations to maintain tidiness.
  • Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.

Guest Service Representative

Expo Center
07.2023 - 08.2023
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.

Kitchen Steward

Edmonton Convention Center
09.2022 - 05.2023


  • Enhanced kitchen efficiency by streamlining dishwashing and cleaning processes.
  • Managed waste disposal efficiently, complying with established environmental policies and regulations.
  • Collaborated with team members to ensure smooth kitchen operations during peak hours.
  • Contributed to a positive work culture by fostering strong relationships with team members, resulting in improved staff retention rates.
  • Manger connects: 587-990-8437

Volunteer

Kensington Bingo Hall
08.2022 - 10.2022
  • Handling cash
  • Selling bingo tickets to players
  • Ensure that every guest feels comfortable and well-cared for
  • Strive to exceed guest expectations by providing exceptional service
  • Greeted customers and provided friendly customer service.
  • Balanced cash drawers at the end of each shift.
  • Processed credit card transactions accurately and efficiently.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Verified that all coupons were valid prior to processing them into the system.

Education

High School -

Archbishop O'leary Catholic High School
Edmonton, AB

Skills

  • Excellent written and verbal communication skills
  • Confident speaking abilities
  • Articulate speaking abilities
  • Professional speaking abilities
  • Empathic list
  • Public speaking
  • Presentation skills
  • Negotiation skills
  • Customer Needs Assessment
  • Product Sales
  • Payment Processing
  • Money Handling
  • Store Opening and Closing
  • Exceptional customer service
  • Complex Problem-Solving
  • Positive and professional
  • Retail merchandising expertise
  • Problem-Solving
  • Customer service

Timeline

Retail Cashier

Krispy Kreme
11.2024 - 05.2025

Guest Service Representative

Expo Center
07.2023 - 08.2023

Kitchen Steward

Edmonton Convention Center
09.2022 - 05.2023

Volunteer

Kensington Bingo Hall
08.2022 - 10.2022

High School -

Archbishop O'leary Catholic High School

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Dieu Merci Ndakikwa